Elevate your IT support career as a Desktop Support Specialist. Leverage your expertise in troubleshooting hardware, software, and OS issues in this engaging role.

This position requires a minimum of three years of IT Infrastructure support experience, focusing on hardware and software troubleshooting without compromising warranty or customer security. Candidates should be well-versed in desktop applications, LAN/WAN setups, and network troubleshooting, including TCP/IP and DNS. Your proactive approach will help resolve end-user technical issues efficiently.

Key Responsibilities:
• Provide desk-side support and PC break/fix services
• Troubleshoot desktop and hardware issues effectively
• Assist with peripheral and networking hardware support




• Execute repeat call analyses and implement preventive actions
• Contribute to problem management and improvements

Requirements:
• Minimum 3 years in IT Infrastructure support
• Associate Degree in Electronics preferred
• CompTIA A+ Certification or equivalent experience
• Familiarity with ticketing tools like ServiceNow
• Solid communication skills with clients and team members

Bring your troubleshooting skills and passion for IT support to excel in our Desktop Support Specialist role.
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📌 IT Desktop Support Specialist (Quebec City)
🏢 Sky Systems, Inc. (SkySys)
📍 Quebec City