Description We are looking for a meticulous and organized Service Coordinator to join our team in Edmonton, AB . The successful candidate will play a key role in coordinating and scheduling inspections and repairs confirmed by clients. The person in this role will serve as the central point of contact between internal teams, field technicians, and clients to ensure efficient execution, compliance with quality standards, and adherence to timelines and budgets. This position is ideal for a proactive individual who can manage multiple files simultaneously while maintaining a high level of communication and coordination.
We offer a comprehensive compensation and benefits package that includes:
Wage ranges from $24-$28 /hour (depending on experience)
Generous RPP matching program 5% (after one year)
Full health and dental perks (shared costs)
Great schedule-Monday to Friday 8-5
Personal & Professional Development Opportunities
Fun & engaging working environment
Responsibilities
Plan, coordinate, and schedule service calls and inspections with clients
Proactively contact clients before the due date of their periodic inspections
Identify new clients and promote our services
Arrange equipment rentals or other requirements for installations, when needed
Coordinate scheduled services between clients and technicians
Ensure optimal use of the technicians’ scheduling calendar to maintain a high level of operational efficiency
Maintain up-to-date equipment records and inspection contract renewals
Follow up on after-sales service and repairs with the service team and clients
Contribute to the improvement of processes, productivity,



and customer satisfaction
Qualifications
High school diploma or equivalent required
At least one year of experience in industrial sales or a related customer service field (counter sales experience preferred)
Proactive, motivated, and customer service-oriented attitude
Clear communication skills with technicians and clients
Excellent organizational and priority management skills
Strong coordination abilities
Self-motivated with a strong sense of responsibility
Ability to manage multiple files simultaneously
Basic knowledge of lifting equipment
Good technical understanding (an asset)
ERP and Microsoft office proficiency
The Hercules Group of Companies is a national leader in industrial lifting, rigging, material handling, and safety solutions, proudly supporting critical industries across Canada. With multiple business units and branch locations coast to coast, we deliver high-quality products, certified inspections, specialized training, and reliable field services to keep our customers safe and productive. Our teams work collaboratively, innovate constantly, and share a commitment to exceptional service. At Hercules, we invest in our people, promote from within, and provide opportunities for continuous learning and career growth.
As an employer, we focus on continually enhancing the skills and capabilities of our employees and pride ourselves for building and improving upon our cultures of safety and dedicated customer service.
Please note : Successful candidates will be required to pass a criminal background check; drivers abstract and reference checks as a condition of employment

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📌 Service Coordinator (Alberta)
🏢 Hercules SLR
📍 Alberta