MOCC – Toronto, 800 Sheppard Ave W, Toronto, ON M3H 6K9, Canada. Meridian OneCap Credit Corp (MOC) is an equipment and finance company providing a broad range of financial services to businesses throughout Canada. Our parent, Meridian Credit Union, has over 70 years of banking history and is Ontario’s largest credit union. MOC is a provider of asset financing in the form of capital leases. We are committed to being the best provider of specialized equipment financing services to strategic vendors across Canada. Our service-oriented culture and exceptional group of professionals serves to provide our strategic partners with value-added service and constructive solutions. Meridian OneCap Credit Corp provides customized leasing solutions both to help companies sell equipment and to companies that have chosen to lease equipment, rather than buy. For manufacturers and vendors, we enable you to provide your customers with a value-added service that helps your customers acquire equipment efficiently and gives your company a competitive edge. And for the end user, we can help you to preserve working capital in your business, while benefiting now from the use of the equipment. Our team is known as industry leaders. We’ve earned our reputation through consistent delivery of financing programs with the most efficient transaction process and superior customer service. With the largest direct sales force within the Canadian market, it’s no wonder our customer service is unparalleled. The role: * Please Note - this is a 12-month contract role* The Manager, Sales Support / Originations Support is a senior operational leader within Meridian One Cap, responsible for the end-to-end execution, quality, and governance of sales and originations support activities. The role ensures that all transactions are processed accurately, efficiently, and in full compliance with approved credit conditions, legal documentation standards, and regulatory requirements prior to funding. The incumbent is expected to possess deep expertise in equipment finance processes, legal documentation, and supporting systems, and to proactively drive operational excellence, customer and vendor experience, and continuous improvement. Key Responsibilities: Provide day-to-day leadership and oversight of all Meridian One Cap’s sales and originations support activities, including application intake, documentation review, credit conditions, and funding readiness. Manage multiple concurrent priorities and workflows, ensuring tight deadlines, funding cut-offs, and service level commitments are consistently met. Own queue management, workload balancing, escalation handling, and issue resolution across all channels (vendor, direct, broker, and assignments). Develop, maintain, and continuously refine team capacity and resource models aligned to forecasted volumes, complexity, and service objectives. Use capacity, productivity, and demand data to proactively manage resources, rebalance workloads, and inform hiring, cross-training, and prioritization decisions. Ensure all transactions are accurate, complete, and fully compliant with approved credit conditions, legal requirements, and internal policies prior to funding. Maintain expert-level knowledge of equipment leasing and lending processes, lease and loan agreements, guarantees, amendments, assignments, and security documentation to provide clear operational direction. Act as the primary escalation point for Sales, Credit, Legal, Vendors, and Customers on documentation, processing, and funding exceptions. Enhance customer, vendor and broker experience through proactive communication, responsiveness and consultative problem solving aligned to One Cap’s service model.



Lead hiring, onboarding, training, coaching, and performance management of the Sales Support team. Monitor quality, accuracy, productivity, SLA performance, and capacity utilization, taking corrective action as required. Special Projects Lead and support special projects and cross-functional initiatives to advance operational efficiency, scalability, and business growth. Drive process improvement initiatives across sales and originations support, focusing on cycle time reduction, quality enhancement, and risk mitigation. Identify, recommend, and implement automation and AI-enabled solutions, including workflow automation. Partner with Technology, Operations, Credit, and Sales to translate business requirements into system and process enhancements. Proactively identify operational pain points and propose solutions to improve efficiency and effectiveness. Regulatory Compliance & FINTRAC AML Support Support compliance with FINTRAC AML/ATF requirements across all sales and originations activities. Test, implement, and maintain compliant operational procedures and controls related to KYC, documentation, and transaction execution. Monitor the effectiveness of AML-related procedures and support issue remediation as required. Act as a liaison between Operations, Compliance, Sales, and external stakeholders for AML-related operational matters, audits, and inquiries. Communicate AML requirements, expectations, and procedural changes clearly to frontline teams and business partners. Support deal triage, documentation review, and remediation of pending, deficient, or declined transactions. Ensure proper contract interpretation and documentation approval in collaboration with Credit and Legal teams. Maintain high documentation quality and governance standards consistent with equipment leasing industry best practices. Knowledge, Skills, and Abilities Expertise in equipment leasing and commercial finance operations. Strong multitasking capability with proven ability to perform under tight deadlines. Comprehensive knowledge of lease and loan documentation and funding requirements. Strong customer and vendor service orientation. Demonstrated ability to proactively drive process, system, and automation improvements. Solid understanding of AML/KYC requirements applicable to originations. Exceptional attention to detail, accountability, and decision-making. Post-secondary education in Business Administration, Finance, Accounting, or a related discipline is required; an equivalent combination of education and progressive, relevant experience will be considered. Experience in equipment leasing, commercial finance, or lending operations, including senior-level sales support, originations, or documentation oversight roles. Strong working knowledge of FINTRAC AML/ATF requirements, KYC standards, and regulatory documentation controls applicable to originations and funding activities; experience supporting audits and regulatory inquiries is considered a strong asset. Proven people leadership experience, including team management, hiring, onboarding, training, coaching, and performance management within an operational environment. Advanced proficiency with Microsoft Office applications (Excel, Word, Outlook). Comfort learning and adopting new digital tools,



with an openness to using AI‑enabled technology to enhance productivity, accuracy, and the Member experience. This role represents a new vacancy. Internal candidates are being considered as part of our standard process. Salary Range: CAD $ 79,100.00 to $118,700.00 annually Compensation for this role is based on a combination of skills, experience, and internal equity. Candidates with stronger alignment to the role’s requirements may be placed higher within the range. Your recruiter will share more information about our total rewards package during the hiring process. Office Location: Toronto Corporate Office or Vancouver Corporate Office. This is a hybrid opportunity. Meridian OneCap has a remote work policy that allows flexibility for employees to work remotely but also requires our employees to attend the office minimum one day per week. The intention is for purposeful meetings to collaborate, innovate and build effective relationships with your team, your colleagues and your leader which is key to us. What's in it for you? We have an inclusive and team-oriented working workplace that encourages creativity, curiosity, and celebrates success! We provide you with the tools and technology needed to delight your candidates and clients! You'll get to work with and learn from diverse industry leaders, who have hailed from top organizations around the world. Hybrid work arrangements with in-person office time to collaborate, innovate and build relationships with your colleagues. This isn't your typical "corporate" job. We work hard and we have fun! Build the Future of Banking with Us At Meridian, we’re not just adapting to the future—we’re shaping it. We see talent as a catalyst for sustainable growth, community impact, and future-readiness. As the financial landscape evolves, we’re looking for team members who bring: Embedding & leveraging technology – Confidence and willingness to learn and integrate AI and emerging technologies into new ways of working. Experience with low/no code tools like the Microsoft Power Platform and generative AI productivity tools like Microsoft Copilot is considered an asset. Critical Thinking – The ability to analyze, evaluate and interpret information from various sources and apply logic and problem solving to make decisions. Data Driven – Leverage data and insights to identify, prioritize and improve member experience and business efficiency. Curiosity & Flexibility – Comfortable navigating and embracing change and uncertainty, ask more questions, explore more options. Continuously learn and grow. Our Commitment To You Meridian OneCap is committed to promoting an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to employing a workforce that reflects the diversity of our communities and Members in which we live and serve. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, or disability. Please note that due to the volume of applications, only those under consideration will be contacted for an interview. Thank you for your interest in Meridian OneCap. Meridian only posts jobs on our official Careers Site, LinkedIn, and Indeed. If you find a Meridian job posting on any other site, please verify it by ensuring it directs back to our official career page. Meridian never asks candidates to apply through third‑party links that do not redirect to our Careers portal (UltiPro). For more tips on how to protect yourself from job scams visitProtect yourself from job scams | Meridian. #J-18808-Ljbffr

📌 Manager, Sales Support - C$79,100 - C$118,700 A Year (Toronto)
🏢 Meridian OneCap Credit
📍 Toronto