Elevate healthcare service delivery as a Customer Service Lead with Daniels Health. Ensure seamless interactions and solutions for healthcare clients within a full-time, supportive work environment.

Daniels Health is looking for a skilled Customer Service Lead to support all functions related to hazardous waste logistics. You will be the primary contact for healthcare facilities and play a crucial role in managing customer requests and maintaining compliance. The position requires coordination with production teams while analyzing data to deliver exceptional customer service.

Key Responsibilities:
• Oversee customer service and administrative functions for waste logistics
• Serve as the initial contact for healthcare facilities via phone and email
• Investigate and resolve customer issues using Salesforce




• Coordinate with teams to ensure timely delivery of services
• Analyze operational data to identify service improvement trends

Requirements:
• 3-5 years in customer service or administrative roles
• 2-5 years of leadership experience
• Robust decision-making and self-management skills
• Proficient in Microsoft Office and familiarity with Salesforce
• Highly organized and adaptable to changing priorities

Make a significant impact in healthcare by leading customer service initiatives and enhancing operational efficiency at Daniels Health.
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📌 Customer Service Lead at Daniels Health (Ontario)
🏢 Daniels Health
📍 Ontario