About the Opportunity Strategic Account Coordination & Reporting Coordinate and support recurring strategic account meetings, including preparation of reports, action item tracking, and follow-up activities.
Maintain and update meeting task lists, agendas, and status reports for strategic account reviews.
Prepare and distribute accounts receivable and customer performance reports for internal and external stakeholders.
Support monthly customer review meetings by providing updated AR reports, payment status updates, and issue resolution summaries.
Prepare and distribute weekly national AR reports and communicate key findings to management and stakeholders.
Contract Administration Manage the creation of new national account contracts across assigned portfolios.
Coordinate with Data Management and SAP teams to ensure contracts are accurately established and maintained within company systems.
Review contract details for accuracy, completeness, pricing, billing terms, and compliance with customer agreements.
Manage contract terminations, unit removals, and other contract amendments, ensuring effective dates are accurately reflected.
Coordinate invoice adjustments, credits, and re-billing requirements resulting from contract changes.
Maintain and update contract master records and SharePoint-based contract repositories.
Pricing & Contract Escalation Management Administer customer price escalation processes across assigned portfolios.
Review customer pricing schedules and verify alignment with contractual escalation requirements.
Collaborate with SAP support teams to update pricing structures, labor rates, and contract billing information. Investigate pricing discrepancies and coordinate resolution with Account Managers and internal stakeholders.
Ensure all contract pricing updates are implemented accurately and on schedule.
Accounts Receivable & Collections Support Monitor AR reports and payment status for assigned strategic and national accounts.
Investigate overdue balances and work with branch personnel, collectors, and customers to resolve outstanding receivables.
Proactively communicate with customers regarding payment status, billing inquiries, and collection issues.
Support escalated collection activities by coordinating with Account Managers and customer billing contacts.
Provide status updates and supporting documentation to internal collection teams to facilitate timely account resolution.
Billing & Invoicing Administration Monitor invoice processing and billing activities for assigned customers.




Ensure invoices are submitted accurately and on time through applicable customer portals and billing systems.
Assist with invoice submission, tracking, and issue resolution for customer‑specific platforms, including Oracle, Amazon, Vendor Café, and other customer portals.
Review invoice rejections, identify root causes, and coordinate corrective actions to ensure successful resubmission.
Serve as the primary point of contact for invoice‑related inquiries and documentation requests.
Customer Service & Issue Resolution Act as the liaison between customers and internal departments to resolve billing discrepancies, pricing concerns, invoice disputes, and contractual issues.
Coordinate timely resolution of customer inquiries while maintaining strong customer relationships.
Ensure customers receive accurate invoice copies and supporting documentation required for payment processing.
Support customer onboarding activities related to billing, invoicing, and contract administration processes.
Internal Stakeholder Collaboration Partner with Finance, AR, Cash Application, Collections, Branch Operations, Data Management, and Account management teams to support strategic account objectives.
Work closely with cash application teams to resolve unapplied payments and obtain remittance documentation from customers.
Provide guidance and support to branch coordinators regarding national account billing and contract inquiries.
Support internal process improvements and contribute to cross‑functional initiatives.
Accounts Maintenance & Data Governance Maintain accurate customer, contract, billing, and AR information across company systems and SharePoint repositories.
Update and manage master account records for national accounts.
Ensure account notes, customer interactions, and collection activities are documented appropriately within company systems.
Support continuous improvement initiatives related to HighRadius and other AR management platforms.
Review aged unapplied payments and balances requiring write-off consideration.
Ad Hoc Support Provide administrative reporting, billing, contract, and customer support as required for National and Strategic Accounts.
Participate in special projects, process improvement initiatives,



and other departmental assignments.
Essential functions: Support National Strategic Accounts team with leads, tenders, quotes, orders, billing, credit adjustments, and various documents
Set up and maintain contract and equipment details in SAP and CRM
Manage customer portal registration, provide training and support
Upload work orders and invoices, managing rejections in customer portals
Maintain customer relationships by responding to customer inquiries, providing invoice copies, statements, and reports
Responsible for invoicing and monitoring overdue accounts
Reconcile and collect outstanding AR balances on Strategic Accounts, Lead AR meetings, and report weekly AR balances on strategic accounts.
Initiate and coordinate the dispute resolution process
Document details and present results to management
Support in organizing and attending customer meetings
Assist in general office and administrative tasks
About You Post-Secondary education from an accredited college or university with an emphasis in business administration or equivalent experience may be substituted.
At least 5 years of administrative experience
Ability to work well in a computerized environment
Good knowledge of generally accepted accounting principles
Specific Behaviors, Skills and Knowledge:
Working knowledge of Excel, including VLOOKUP and Pivot tables
Working knowledge of and proficiency in SAP
Familiar with Vendor Portals like Corrigo, Arriba, Coupa, etc or similar
Pay Range $33 - $35/hour
This position for employment is for a current vacancy withVaco/Highspring’sclient. You must currently reside within the Greater Toronto Area and be permitted to work in Canada to be considered for this opportunity. A recruiter will be in touch with you if your profile meets our client’s requirements for this role.
Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual’s skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs. With that said, as required by local law in geographies that require salary range disclosure, Vaco/Highspring notes the salary range for the role is noted in this job posting. The individual may also be eligible for discretionary bonuses, and can participate in medical, dental, and vision advantages as well as the company’s 401(k) retirement plan.

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📌 Contracts Administration Coordinator - 6 Month Contract (Ontario)
🏢 Vaco Recruiter Services
📍 Ontario