Elevate the healthcare experience in Toronto as a Strategic Customer Success Manager at Heidi. This full-time hybrid role focuses on building robust customer relationships while ensuring successful implementations across healthcare organizations. With 3-5 years of customer success expertise, you will manage a significant portfolio of SMB and mid-market accounts.

You’ll be responsible for crafting strategic success plans, advocating for customer needs, and leading effective change management initiatives. This role requires a balance of strategic thinking and hands-on execution to drive account health and satisfaction. Key Responsibilities:

- Execute customized success plans aligned with client objectives
- Foster multi-stakeholder relationships for better outcomes




- Lead end-to-end pilots and implementation processes
- Analyze customer data to assess health and progress
- Ensure account renewals and identify expansion opportunities Requirements:
- 3-5 years in a customer success role at B2B SaaS
- Strong background managing relationships with healthcare stakeholders
- Proven analytical abilities with data platforms
- Excellent communication tailored to various audiences
- Experience in conducting QBRs and business assessments Play a critical role in enhancing healthcare delivery with Heidi as you manage strategic accounts in this innovative environment.

📌 Strategic Customer Success Manager - Healthcare (Toronto)
🏢 black.ai
📍 Toronto