Enhance client interactions as a Client Experience Associate with Fidelity. This full-time hybrid role is essential for onboarding and supporting users in Toronto until 2026.
As a Client Experience Associate at Fidelity, you will collaborate closely with the Digital Product Development team. This role engages with clients throughout their journey, from assessing needs to providing ongoing application support. Successful candidates will effectively communicate product benefits and drive user engagement for a smooth onboarding process.
Key Responsibilities:
• Act as primary contact for client inquiries and support
• Educate prospects about application benefits and usage
• Facilitate onboarding and initial setup for clients
• Troubleshoot and escalate issues as per policies
• Foster product adoption and resolve user barriers
Requirements:
• Current work authorization for Canada
• Prior experience in client support and onboarding
• Robust communication skills for virtual interactions
• Ability to work on a hybrid schedule
• Commitment to fostering a positive client experience
Shape meaningful client relationships and enhance user satisfaction in this pivotal role at Fidelity.
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