Shape strategies for premium clients as the RSP Operations Director at Identity Digital in a hybrid capacity from Toronto. Your leadership will drive client success and team performance.This senior operational role is centered around strengthening the relationship between Identity Digital and its premium RSP customers. You will oversee account management processes, analyze trends, and recommend actions to enhance customer satisfaction and drive revenue. Your leadership will inspire Account Managers, ensuring alignment with client expectations and organizational goals.Key Responsibilities:Oversee cross-functional team collaborationAct as the escalation point for client queriesDevelop and maintain key process documentationTrack account metrics and propose improvement strategiesPrepare detailed reports for managerial reviewsRequirements:10+ years in senior account management rolesRelevant bachelor's degree or equivalent experienceFamiliar with technical tools like JIRA and SQLStrong communicating ability across different levelsExperience balancing multiple projects effectivelyJoin Identity Digital to lead client-focused operational strategies and enhance the overall customer experience.#J-18808-Ljbffr

📌 Identity Digital Operations Director Focus (Toronto)
🏢 Identity Digital
📍 Toronto