Position : Business Administration & Experience Manager

Position Type : Permanent, Full- time

Reports to: Director of Business Development

Hours : Monday to Friday (37.5 hours per week)

Accounting Oversight: CFO

Level Ground’s business development team supports a co-operative, communicative, forward-thinkingenvironment where hard work, care and continuous improvement are valued.

Job Overview
The Business Administration & Experience Manager supports Level Ground’s recurring financial, administrative,employee and business-system processes while acting as a leader and champion for the experience of customersand staff engaging with the company.

This role improves how people interact with Level Ground and serves as a connector across departments to createa consistent, thoughtful and values-driven experience for customers, employees and external partners.

Core Responsibilities

Produce customer statements and maintain pricing schedules and customer information

Review credit holds and support timely resolution of customer account questions

Maintain recurring sales/broker reporting and calculate commissions

Support onboarding of new customers while improving the experience for customers and sales partners

Accounting & Banking Administration

Coordinate accounts payable, corporate credit cards and routine banking administration

Reconcile designated accounts and pending payments and coordinate grant payment tracking

Support payroll, RRSP and compliance administration, following procedures set by CFOEmployee Administration & Experience

Employee Administration & Experience

Coordinate employee onboarding, departures, benefits,



records and system access

Ensure employees receive clear information and timely support

Improve onboarding and the administrative experience for staff

Corporate & Organizational Administration

Maintain corporate records, procedures, calendars and documentation

Track recurring administrative and compliance deadlines

Coordinate with banks, advantages providers and external partners, and support company-wide administrativesystems

Identify gaps between departments and move issues toward resolution

Lead three direct reports

Set clear priorities and monitor performance

Foster a collaborative, service-focused team environment

Take ownership of the customer and staff experience within the processes the role supports

Act as a responsive, solutions-oriented point of contact and follow issues through to resolution

Communicate clearly, honestly and respectfully with customers, employees and partners

Operate within established procedures and internal controls, and complete accounting work to the CFOsstandards

Bring the customer and employee perspective into internal decisions

Represent the Level Ground group of brands professionally and consistently in all interactions

Demonstrate Level Ground’s values in everyday work: Uplift Everyone,



Keep It Real, Always Improve,Love the Planet

Role Requirements

3+ years of experience in business administration, bookkeeping/accounting administration,office/operations management or a related role

Experience supervising, coaching or leading others

Strong organizational skills and attention to detail, with the ability to manage recurring deadlines acrossmultiple processes

Comfort with accounting/ERP and business systems

Strong communication skills across phone, email and in-person interactions

Service-oriented, problem-solving mindset and sound judgment around confidential information

Role Assets

Experience in a food service, coffee, CPG, hospitality or manufacturing environment

Familiarity with payroll, perks or grant administration

Experience documenting and improving processes or standard operating procedures

Experience coordinating employee administration such as onboarding, benefits or records

Application Instructions
We will be accepting applications until the end of the day on Saturday August 8th, 2026.

If you don't see yourself fully reflected in every job requirement list on the posting above, we still encourage you to reach out, apply and tell us more about yourself in your application. We are committed to creating a moreequitable, inclusive and diverse company. We strongly encourage applicants of all genders, ages, ethnicities,cultures, abilities, sexual orientations, and life experiences to apply. If you do need any form of accommodation, please reach out to [email protected]

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📌 Business Administration & Experience Manager (British Columbia)
🏢 Level Ground Trading
📍 British Columbia