Join Exacare AI as a Product Operations Analyst, blending technical product expertise with customer-facing support. Proactively assist customers while improving product features and workflows.

This role focuses on integrating deep knowledge of Exacare's platform with customer service excellence. You'll manage live product support and drive issue resolutions while collaborating with BizOps and Product teams. Your analytical skills will drive continual enhancements, ensuring customers gain the most from our solutions.

Key Responsibilities:
• Own frontline customer product support coverage
• Resolve and coordinate customer inquiries effectively
• Identify recurring issues and root causes
• Build self-service resources for customer education
• Enable internal teams through training and support

Requirements:
• 1+ years in a product or customer-facing role
• Robust communication and emotional intelligence
• Technical aptitude for troubleshooting
• Analytical mindset to identify patterns
• Effective cross-functional collaboration skills

Become a key resource for both customers and internal teams while driving product improvements at Exacare AI.
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📌 Product Operations Analyst at Exacare AI (Ontario)
🏢 Socket.dev
📍 Ontario