Main Purpose We are looking for an Application Support Analyst to join our dynamic Trading IT team and support an extensive portfolio of applications, each with its unique complexities and requirements. This role serves as a critical bridge between our business users and technical teams, ensuring seamless operation of production systems in a fast-paced, time-critical commodities trading environment.
Key Responsibilities Providing second line support for user issues
Ensuring production systems are fully operational
Responding to user queries in a timely manner and providing advice on the use of the systems
Escalating issues requiring developer/analyst input as appropriate within internal IT teams
Managing to bring everyone from different teams shortly into call to drive for quick resolution
Maintain system data such as quotes, holiday schedules, curves
Identify and fully document processes used to resolve recurring issues
Flexibility on working hours is essential; some out of hours work will be required where needed to meet the business needs.
Required qualifications Bachelor’s or Master’s degree in a numerate discipline (Mathematics, Computer Science, Enginering, or related field)
Fluent English communication skills, both written and verbal
Strong verbal and written communication, both with business users and internal IT teams
Minimum 6 years of hands‑on experience in second-line (L2) application support , with a strong background in incident management, troubleshooting, and escalation handling and at least 5 years in an Application Support Analyst role within commodities trading environments
Proven technical proficiency across SQL, XML, Business Objects, and QlikView ,



with a solid understanding of IT architecture and database structures
Demonstrated knowledge of Release Management principles and practices
Hands‑on experience with problem and incident tracking systems
Proven experience managing current releases through UAT and into production environments
Preferred qualifications ITIL Certification
Familiarity with the full trade lifecycle within a commodities or financial trading environment
Attributes for success Familiarity with standard support processes such as incident and issue management
Strong sense of ownership — takes full accountability for reported issues through to resolution, proactively engaging cross-functional teams where required
Exposure to problem tracking systems
Thrives in high-volume, time-critical environments with a calm and structured approach to prioritisation
Effective communicator, capable of engaging stakeholders across varying levels of technical and business knowledge
Collaborative team player with a clear understanding of different business functions and how they interact
Department Overview Trading IT is responsible for the front-to-back delivery of various applications that enable Trafigura’s trading across all its divisions.
Reporting Structure - Reporting directly to Senior Application Support Manager
Equal Opportunity Employer We are an Equal Opportunity Employer and take pride in a diverse workforce. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, colour, religion, gender, sexual orientation, national origin, age, marital or veteran status, medical condition or handicap, disability, or any other legally protected status.

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📌 Application Support Analyst (Newfoundland and Labrador)
🏢 SwiftCruit
📍 Newfoundland and Labrador