Job Category : Community Impact and Programs

Requisition Number : CLIEN002073

Posted : August 6, 2026

Full-Time

On-site

Locations
Showing 1 location

Description
Employment Type: Casual
Schedule: Casual/Relief
Reporting to: Housing Supervisor
City: Grande Prairie
Number of Positions to Fill: 2
RFR #: 2178

The Mustard Seed is committed to helping individuals experiencing homelessness transition toward and maintain sustainable and healthy lifestyles. The Client Support Worker at The Mustard Seed provides a safe and supportive environment for all residents. Reporting to the Housing Manager, the Client Support Worker is responsible for ensuring the physical, emotional, social, and spiritual well-being of the residents in our Client Support Worker program. The position works collaboratively with support systems to encourage resident independence, community engagement, and housing stability.

DUTIES AND RESPONSIBILITIES:

Connect with a specified group of residents living in supportive housing on an on-going basis to assist in building the skills of daily living

Support the working relationship between the residents and their support network

Refer the residents back to their Case managers whenever possible/necessary and ensure there are clear lines of communication with outside organizations who serve the residents

Refer residents to The Mustard Seed services and collaborate with those services

Provide information about community supports

Document resident interactions, resident referrals, progress and any change in behaviour

Complete incident reports and daily logs in a timely manner





Welcome and support volunteers when necessary

Host community events

Engage in intentional interaction with residents to build rapport and foster community

Cover Front Desk for patrols and breaks

Complete required training (e.g., First Aid, SafeTALK, Non-violent) and attend meetings

Adhere to all policies and procedures; this includes Health & Safety and HR policies and procedures

Other duties may be assigned

MINIMUM QUALIFICATIONS AND SKILLS

Diploma or an undergraduate degree in related field

Minimum of 1 year of experience working with marginalized individuals

Passionate about ending homelessness in Alberta

Solid communication skills and ability to work within a cross-functional team

Strong administrative and computer skills

Ability to interact with a variety of individuals

Ability to de-escalate situations while remaining calm and professional

Conflict resolution skills and ability to manage residents in crisis situations

Willingness to complete required training (e.g., First Aid, SafeTALK, Non-violent) to be fully equipped to work with guest

WORKING CONDITIONS





Moderate to considerable mental effort required to successfully accomplish the essential job functions such as providing information, resolving discrepancies, responding to highly intense situations

Moderate to considerable physical effort required as part of the role: lifting up to 50 pounds, standing, walking

Employees are to be aware that many of our clients may experience difficulties or impairment at times, which could result in them uttering threats, discriminatory statements, and other insults at your person. This may be in a raised voice, or in seeing unpredictable behaviour up to and including the possibility of them becoming aggressive

Training on how to respond is provided, but this is to be considered in typical working conditions. Many of our clients are unaware of the impact of these comments.

ADDITIONAL REQUIREMENTS

An Employment Background Check is required for all positions at The Mustard Seed

As The Mustard Seed is a Christian ministry, we require our employees to agree to respect and not detract from The Mustard Seed’s Employment Values during their employment at The Mustard Seed.

Must have legal authorization to work in Canada on a full-time basis for anyone other than current employer

NOTE

Your privacy is important to us. The information we collect is used solely for consideration for employment.

We thank all candidates for their interest, however, only those candidates selected for an interview will be contacted. The Mustard Seed reserves the right to amend job advertisements. No phone calls please.

Please visit our careers page to see more job opportunities.

#J-18808-Ljbffr

📌 Client Support Worker (Alberta)
🏢 The Mustard Seed
📍 Alberta