Underwriting Full Time Thornhill, ON Hybrid $110,000 - $125,000 CAD per year
Location: Hybrid (Markham, ON) Employment Type: Full time
About Highclere Capital Highclere Capital is a growing Ontario-based mortgage finance company focused on providing innovative lending solutions to underserved borrowers across Canada. With a sharp eye on compliance, service excellence, and responsible growth, we partner with mortgage professionals to deliver tailored financing with speed and integrity.
As a remote-first team, we are building a culture rooted in accountability, collaboration, and a shared commitment to doing the right thing—for our brokers, our partners, and one another.
About the Role The Manager, Credit Operations will support the Director of Credit Operations in leading Highclere Capital's Credit & Underwriting Division. This individual will supervise a team of underwriters on a day-to-day basis, ensuring consistent, high-quality mortgage adjudication within delegated lending authority.
The Manager, Credit Operations will help maintain service levels, coach and develop underwriting staff, and act as the first point of escalation for underwriting questions and exception files before they reach the Director of Credit Operations. This role is instrumental in keeping the underwriting team running smoothly as Highclere continues to scale.
Core Responsibilities Team Supervision & Workflow Management Supervise the day-to-day activity of a team of underwriters, assigning files, monitoring workloads, and ensuring service level targets are met
Provide day-to-day coaching, training, and support to underwriters, reinforcing Highclere's credit policies and underwriting standards
Support the onboarding of new underwriters, including training on systems, policies, and procedures
File Review & Adjudication Review and approve standard mortgage files within delegated lending authority,



escalating complex or higher-risk files to the Director of Credit Operations
Conduct quality checks on underwriting files and work with the Quality Assurance and Audit teams to close out findings
Monitor underwriting quality, turnaround times, and productivity, and report performance trends to the Director of Credit Operations
Broker & Stakeholder Support Act as the first point of contact for underwriters and brokers on routine file questions, escalating complex broker or lending issues to the Director of Credit Operations
Process & Compliance Support Support the rollout and adoption of underwriting policy changes and adjudication technology within the team
Identify recurring underwriting issues or bottlenecks and bring recommendations to the Director of Credit Operations
Ensure the team's day-to-day work adheres to AML, KYC, and other regulatory requirements
Assist with special projects and process improvements led by the Director of Credit Operations, as needed
Skills & Experience Must-Have Qualifications 5+ years of experience in residential mortgage underwriting or credit operations
2+ years of experience supervising or leading an underwriting or credit team
Strong understanding of mortgage underwriting standards, credit policy, and documentation requirements
Familiarity with mortgage insurers, investors, and lending guidelines
Strong coaching and people-management skills, with the ability to develop underwriting talent
Excellent attention to detail and sound credit judgment
Effective communication skills, with the ability to liaise with brokers, underwriters, and cross-functional teams
Working knowledge of AML, KYC, and regulatory requirements
Preferred Qualifications Comfortable working with underwriting/adjudication technology and AI-enabled tools
Degree in finance, business, or a related field (preferred)
Bilingual (English & French) is an asset

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📌 Manager, Credit Operations (Ontario)
🏢 Highclere Capital
📍 Ontario