Sutton, United Kingdom | Posted on 26/06/2026

In the modern job market, organisations in both public and private sectors face significant workforce challenges. Public sector entities, such as local councils and central government departments, often struggle with lengthy recruitment processes, limited access to qualified candidates, and stringent budgetary and regulatory constraints. Private sector businesses, on the other hand, encounter high turnover rates, difficulties managing a mix of permanent and temporary staff, and challenges in sourcing specialised talent for niche industries. These sector-specific obstacles, coupled with the universal complexities of payroll management, create a pressing need for efficient workforce solutions.

Civic Recruitment Limited addresses these challenges with innovative recruitment and payroll solutions tailored for diverse organisational needs. Recognising the critical hurdles organisations face, the company leverages its expertise to streamline processes, reduce recruitment times, and alleviate administrative burdens. With an extensive database of over 1 million pre-screened candidates, Civic Recruitment Limited is well-positioned to cater to the specific needs of both public and private sectors.

Job Description
Job Title: Temporary Allocations & Voids Administrator
Location: Sutton, Greater London (on-site presence required)
Contract Type: Temporary / Contract
Job Purpose:
This is a 2-month contract role supporting the successful handover of a new 92-unit housing development in Sutton.



The purpose of this role is to provide comprehensive administrative support to the Allocations team, ensuring a smooth and efficient key-to-key process for new residents while maintaining service standards for ongoing voids management.

About the Role
We are facilitating the delivery of a brand-new residential development, with phase one already underway. As a Temporary Allocations & Voids Administrator, you will play a crucial role in ensuring the seamless transition of residents into their new homes. Working closely with Allocations Officers, you will manage administrative processes, allowing the wider team to focus on lettings activities such as shortlisting, viewings, and sign-ups. You will also contribute to the efficient turnaround of void properties, supporting an average of 10 lets per week.

Key Responsibilities
Resident & Site Support

Act as the main point of contact for residents regarding the key-to-key process

Provide on-site support during move-in days at the new development

Assist residents with queries, ensuring a positive and effective experience

Coordination & Appointments

Prepare viewing and tenancy sign-up packs

Schedule and coordinate appointments for prospective tenants





Ensure all documentation is accurate and prepared in advance

Data & Systems Management

Maintain and update the voids tracking spreadsheet with nomination and letting dates

Manage workflow tasks and administrative trackers

Upload and maintain accurate records on the NEC housing management system

Compliance & Key Management

Collate compliance certificates and ensure records are complete

Manage key handovers and returns, particularly for temporary accommodation moves

Support general compliance and audit requirements

Experience Required

Previous administrative experience within:

Social housing

Local authority

Lettings or voids management

Experience supporting high-volume, fast-paced operations

Proven ability to manage multiple tasks effectively

Qualifications

Relevant housing or business administration qualification is beneficial

Excellent organisational and time-management skills

Strong attention to detail and accuracy

Clear and professional communication skills

Ability to work both independently and as part of a team

Comfortable working in a fast-paced, evolving environment

Familiarity with housing management systems is required

Experience using NEC systems is highly desirable

Additional Information

This is a 2-month temporary contract

Pay is provided on a bi-weekly basis

Opportunity to be part of a significant local housing development project

Immediate or short-notice availability is highly desirable

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🏢 Civic Recruitment
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