- Provide superior customer service as the first point of contact for members of the public, customers, system partners, and registrants.
- Screen and route telephone calls, emails, and Live Chats, and respond to inquiries from the public, registrants, and system partners by referring calls to appropriate personnel.
- Ensure that Welcome Desk duties are maintained during regular business hours (8:30am to 4:30pm).
- Perform a variety of duties in support of the administrative activities and operational requirements.
- Perform mailing, scanning, and photocopying of various correspondence or materials.
- Maintain incoming and outgoing mail and arrange courier services.
- Assist in the processing of fees.
- Prioritize correspondence based on content and urgency for redirection to the appropriate staff member for response and follow-up.
- Maintain timely and accurate data for key decision-making processes and share this information with the appropriate individual or service area.
Additional Information:
Accommodations are available upon request for all individuals with disabilities taking part in the recruitment and selection process.