Job Description Title: Sr. Associate, CX Market Research
Location: Remote – USA or Canada
Reports to: Sr. Principal, CX Research Operations
Vacancy: Existing position
The Role The Senior Associate will collaborate with team members, internal departments, and clients to ensure Customer Experience (CX) programs are built to specification while meeting our clients’ business objectives. The Senior Associate will be working within a fast-paced team environment and will be personally responsible for the data collection and delivery of reports and analysis to our clients. The Senior Associate is a quick learner who craves learning new skills and can work under deadline pressures. The Senior Associate will have an interest in the CX industry and providing transformative solutions to various industries.
The Impact You Will Have In This Role At J.D. Power, you'll be working for a worldwide leader of marketing information services, providing an unbiased view of the voice of the customer to businesses and consumers. Each year, J.D. Power interacts with millions of respondents around the world to better understand their opinions, perceptions, and expectations about a variety of products and services -- and our roles are integral to our company’s success.
What You’ll Be Doing In This Role Support the implementation and ongoing managed services for CX programs
Support the design of questionnaires, sample programming, data processing specifications as well as reporting platforms
Develop reports and client presentations
Deliver customized analysis and respond to client requests in a timely manner
Support the planning and execution of client meetings on a regular basis
Support financial management activities with your assigned projects
Coordinate multiple project tasks simultaneously with limited supervision
Validate integrity of data for research projects
Ensure the accuracy of client deliverables
Establish professional working relationships within the department and with other departments and clients where appropriate
Support and promote the company's Code of Business Ethics, Company Values, and Leadership Attributes
Qualifications Of This Role 1-3 years of related work experience required.
Excellent interpersonal, verbal, and written communications skills
Strong attention to detail
Demonstrated problem solving, analytical reasoning, and decision-making skills
Experience with qualitative and quantitative analysis
Experience in online reputation management is preferred but not required
Proven leadership abilities, accountability, and initiative
Strong multi-tasking and organizational abilities
Sense of urgency necessary to meet goals,



objectives, and deadlines
Experience with questionnaire design, analysis planning, data interpretation, and reporting
Proficiency in Microsoft Office (PowerPoint, Excel, Word, Outlook)
Proficiency SPSS and Excel is preferred
Analytical and writing skills preferred
Familiarity with CX and survey platforms (e.g., Qualtrics) and reporting environments preferred
BA/BS degree from a four-year college or university
The Hiring Manager Says We’re looking for someone who is enthusiastic, quick-thinking, and knows the fundamentals of market research. You would work in a rapidly changing business environment with a core philosophy of having the best associates, using the best tools, and giving the best advice to our clients. The J.D. Power name is known around the world and you'll be proud to work here.
This position has a starting salary range of $60K - $70K CAD/$70K - $75K USD per year. This is the range we reasonably and in good faith expect to pay for the role at the time of posting. An employee’s pay within the range is determined by a number of factors, including relevant skills, education, qualifications, experience, performance, business or organizational needs, and geographic location.
Our Values We POWER Our Customer’s Success
We are Innovative, Collaborative and Grounded and in Data
We Make Things Easy
We Get It Done
We Start with Trust & Prove it Everyday
JD Power is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.
Should you require accommodations during the recruitment and selection process, please reach out to [email protected].
JD Power does not disclose your personal data to unauthorized third parties. However, as a global corporation consisting of multiple affiliated companies in various countries, JD Power has international sites and JD Power uses resources located throughout the world. JD Power may from time to time also use third parties to act on JD Power’s behalf.



You agree to the fact that to the extent necessary your personal data may be transferred and/or disclosed to any company within JD Power group of companies as well as to third parties acting on JD Power’s behalf, including also transfers to servers and databases outside the country where you provided JD Power with your personal data. Such transfers may include for example transfers and/or disclosures outside the European Economic Area and in the United States of America. If you are a California or United Kingdom resident, additional disclosures about the information we collect and how we use that information can be found by clicking here.
To all recruitment agencies: JD Power does not accept unsolicited agency resumes and we are not responsible for any fees related to unsolicited resumes.
Company Mission Our mission in the market we serve is clear. To power every auto-related decision through proprietary data, advanced analytics, deep industry expertise, and seamless workflows that connect insight to action.
Our Values We POWER Our Customer's Success
We are Cutting-edge, Collaborative and Grounded in Data
We Make Things Easy
We Get It Done
We Start with Trust & Prove it Everyday
JD Power is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.
Should you require accommodations during the recruitment and selection process, please reach out to [email protected].
JD Power does not disclose your personal data to unauthorized third parties. However, as a global corporation consisting of multiple affiliated companies in various countries, JD Power has international sites and JD Power uses resources located throughout the world. JD Power may from time to time also use third parties to act on JD Power’s behalf. You agree to the fact that to the extent necessary your personal data may be transferred and/or disclosed to any company within JD Power group of companies as well as to third parties acting on JD Power’s behalf, including also transfers to servers and databases outside the country where you provided JD Power with your personal data. Such transfers may include for example transfers and/or disclosures outside the European Economic Area and in the United States of America. If you are a California or United Kingdom resident, additional disclosures about the information we collect and how we use that information can be found by clicking here.
To all recruitment agencies: JD Power does not accept unsolicited agency resumes and we are not responsible for any fees related to unsolicited resumes.

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📌 Sr. Associate, CX Market Research (Manitoba)
🏢 JD Power
📍 Manitoba