Ambulance Communications Officer (Irregularly Scheduled/On-Call)
1 Temporary Irregular on-call positions, up to 6 months

Job code:

16710 - Ambulance Communications Officer 1

$37.36 - $45.69 Per hour*
*Indicates the salary listed as per the OPSEU Collective Agreement.

Consider this challenging and rewarding opportunity as an Ambulance Communications Officer with the Ministry of Health, Hamilton Central Ambulance Communications Centre (CACC) where you will coordinate life-saving work.

Central Ambulance Communications Centres across the Province receive 911, emergency and non-emergency requests for ambulance services and ensure the right people and resources arrive on scene, no matter the time of day or place. You will join a team of dedicated individuals who serve Ontario's citizens and visitors with high-quality pre-hospital care and are often the first point of contact for patients entering the Ontario health care system.

Learn more about the recruitment process, training program and certification for a career as an Ambulance Communications Officer here. We have also developed a self-assessment survey to help you determine if a career as an Ambulance Communications Officer is the right fit for you.

About the job
In this role, you will:

Process 9-1-1 emergency and non-emergency requests for ambulance service using a complex Computer-Aided Dispatch system

Provide timely and accurate dispatch services to callers, ambulance service providers, and other emergency health services system stakeholders.

Communicate with individuals who are under stress in a respectful, patient, and calming manner

Apply your critical thinking and problem-solving skills to assess real-time emergency situations

Direct ambulance movements and coordinate response efforts with partners such as Fire, Police and Ornge Air Ambulance

Provide pre-arrival instructions including first aid and telephone-assisted cardio-pulmonary resuscitation (CPR) while awaiting the arrival of paramedics or tiered emergency responders.

Ambulance Communications Officer Training Program:

Upon hiring the successful candidate will be required to complete a comprehensive six-week Entry-to-Practice (ETP) training program. The training will focus on core protocols, procedures, and systems for land ambulance dispatching and emergency call taking.

If successful the employee will then return to their dispatch centre for an up to 6-month, local on-the-job training and coaching program. For training only, the incumbent will be required to work full time hours. This will allow them to develop and enhance their newly acquired skills with the support of experienced peers and supervisory staff.

Hours of Work

Ambulance Communications Officers work pre-scheduled shifts for up to 40 hours per week. You are expected to work rotating shifts in a 24/7 environment, including weekends and holidays.

What you bring to the team
Mandatory requirements




Job offer is conditional on the candidate successfully completing the following requirements:

Proficiency in typing at 35 w.p.m. with 90% accuracy

Successfully pass CritiCall pre-employment testing

Security clearance, including Criminal Record Check

Entry-to-Practice (ETP) training and local on-the-job training

Ambulance Communications Officer Certification

Standard First-Aid and Targeted Responder CPR Certificate within 30 days of employment

Restricted Radio Operator Certificate within 30 days of employment

Multi-Tasking, Organizational and Memory Recall Skills

You can coordinate and prioritize multiple concurrent calls for services and delegate tasks when required

You can maintain control of situations under pressure and manage on-going stress effectively

You have memory recall skills to receive and retain critical information from callers

Decision Making, Problem Solving and Critical Thinking Skills

You have professional judgement to assess “real-time” circumstances of emergency situations to determine and deploy appropriate assistance to callers

You can critically assess and anticipate problems to determine alternative solutions that will ensure the timely delivery of effective patient care.

You have the ability to acquire, interpret and apply knowledge of Central Ambulance Communications Centre operations, policies, practices and processes, as well as sections of the Ambulance Act and other related Acts.

Interpersonal, Communication and People Skills

You have patience, empathy, and assertiveness to effectively communicate with callers and maintain control of a call while calming others

You can manage issues using appropriate communication techniques and elevate when necessary

You have written communication skills to update information, prepare reports, and respond to requests for information.

You have teamwork skills to work collaboratively with others in a fast-paced, critical incident environment

You have listening skills to function effectively in a non-visual environment to receive, discuss and understand detailed information from callers

Other Professional Skills

You demonstrate customer service skills and respect towards others in all areas of your work

You have proficiency in computer software and computer-based telecommunications applications

You can demonstrate resiliency in the workplace by remaining positive, flexible, and organized even under pressure.

You have the ability to work in a fast-paced, high stressful environment.





Don't meet every qualification?
If you are excited about this position and meet most, but not all, of the listed qualifications, please still consider applying. We recognize that no one person might have every qualification in this job ad, and you just might be the right candidate!

How we support diversity, inclusion and accessibility
We are building an inclusive workforce that reflects the communities we serve. We encourage everyone interested in working with us to apply, including people with disabilities, Indigenous, Black and racialized individuals, as well as people from all ethnicities, cultures, sexual orientations, gender identities and gender expressions.

Our hiring process is accessible, consistent with Ontario's Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005. We are working to prevent and remove barriers in our hiring processes and can offer accommodation to address specific needs related to Code-protected grounds such as disability, family status and religion. For more information about accommodation during the hiring process please contact us.

Learn more about the work the OPS is doing to create an inclusive, anti-racist, accessible and diverse workplace:

diversity, equity and inclusion initiatives

accessibility

Anti-Racism Policy

What we offer
The Ontario Public Service is one of Ontario's largest employers. Employees work for 29 ministries, with offices in more than 70 cities across the province.

a career that can grow across ministries and job functions

flexible learning and developmental opportunities, including education and mentorship programs

a comprehensive compensation and benefits package

comprehensive benefits that look after your holistic wellness needs

base salary that aligns to market trends with performance-based pay and scheduled salary progression

tailored work arrangements, including opportunities like flex hours, self-funded leave and more

modern, friendly and accessible physical work environment

Additional information

1 English Temporary - Irregular On-Call, duration up to 6 months, Hamilton, West Region, Criminal Record Check

The number of positions to be filled has not been identified at this time. This competition will be used to create an eligibility list of qualified candidates to fill upcoming opportunities within the next eighteen months following the closing date of the job ad posting.

About security checks: A criminal or other federal offence record does not automatically disqualify you from the position. We consider each situation based on the position's responsibilities. If a check is needed and you've lived outside of Canada in the past 5 years for 6 or more months in a row, or if you are not a Canadian resident, you'll need to provide an out-of-country police clearance certificate from the country you lived in.

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📌 Ambulance Communications Officer (Irregularly Scheduled/On-Call) (Ontario)
🏢 Fonction publique de l'Ontario
📍 Ontario