Elevate your career as a Team Lead Concierge with FirstService Residential, overseeing customer service and team training. Ensure exceptional standards and promote a positive environment at our property. As a Team Lead, you will supervise concierge staff and act as the primary concierge during peak hours.

Your expertise in customer service, combined with problem-solving skills, will empower your team to excel. At FirstService Residential, we emphasize associate growth and satisfaction within a supportive culture, recognized by our Outstanding Place to Work certification. Key Responsibilities:

- Train and supervise concierge staff to meet high standards
- Serve as primary Concierge during peak service hours




- Implement strategies for team cohesion and problem-solving
- Monitor customer service interactions for quality assurance
- Foster a positive work environment for all associates Requirements:
- Minimum two years of direct customer service experience
- Previous supervisory or team lead experience preferred
- Excellent written and oral communication skills in English
- Experience with strata buildings is an asset
- Mandarin or Cantonese speaking is a plus Lead your team to deliver outstanding customer experiences in a property management setting.

📌 Team Lead Concierge at FirstService Residential (Vancouver)
🏢 FirstService Residential Canada
📍 Vancouver