Are you known for your leadership, organizational skills, and ability to motivate teams? Do you enjoy being at the heart of operations and contributing to the continuous improvement of processes? This opportunity could be your next career move!

About the Position

As part of an internal restructuring, we are seeking a Technical Coordinator who will play a key role in coordinating daily operations, supporting technical teams, and maintaining exemplary customer service. The successful candidate will help optimize work methods, support field technicians, and ensure rigorous follow-up on service calls for our customers.

Your main responsibilities :

Operations Coordination

- Plan and coordinate technicians’ assignments;
- Allocate resources according to established schedules and emergencies;
- Follow up on customer service calls;
- Collaborate on planning preventive maintenance visits at our customers’ sites;
- Ensure compliance with operational objectives and quality standards.

Technical Support

- Provide IT support to teams;
- Perform preventive and corrective maintenance on IT equipment related to our systems;
- Diagnose technical issues and follow up as needed;
- Keep the inventory of equipment and hardware up to date.

Customer Service

- Develop and maintain valuable relationships with our clients;
- Ensure a professional and proactive customer experience;




- Collaborate closely with various teams to effectively meet client needs.

Desired Qualifications

We are looking to meet candidates who have:
- A DEP in Security Systems Installation, Electromechanics, or a DEC in Electrical Engineering, Electromechanics, or Electrical Technology—or a recognized equivalent is considered an asset
- Two years of experience in similar roles involving general preventive and corrective maintenance in this field is considered an asset
- Excellent leadership and team management skills;
- A collaborative approach that fosters teamwork;
- A strong ability to work under pressure and manage priorities;
- Proficiency with Microsoft Office Suite tools;
- Excellent communication skills;
- Attention to detail and a high degree of thoroughness;
- A customer-service-oriented approach;
- Bilingualism (French and English) to serve our English-speaking clientele;

Your Benefits:

A role with responsibilities and autonomy
- Day shift, Monday through Friday
- 50/50 group insurance + telemedicine
- Group RRSP with employer contribution
- Employee Assistance Program
- Several recognition programs (recognition for years of service, employee referrals, recognition for good ideas, etc.)
- Company car
- Smartphone and computer provided

📌 Technical Coordinator (Montreal)
🏢 Globatech
📍 Montreal