Elevate customer support experiences as a Technical Support Architect at Assent. Leverage your technical expertise and leadership to resolve complex issues and drive workflow optimization in a hybrid work workplace. Assent seeks a Senior Technical Support Architect to enhance support for customers and suppliers.

This role demands substantial technical knowledge, advanced troubleshooting ability, and collaboration with Development and Product Management. You will manage escalations, analyze product issues, and mentor junior specialists while providing insights to improve products effectively. Key Responsibilities:

- Manage high-priority technical customer escalations
- Analyze application code for effective troubleshooting




- Collaborate with Engineering to confirm root causes
- Develop AI-driven support workflows and integrations
- Mentor junior technical staff to enhance capabilities Requirements:
- Bachelor’s degree in Computer Science or related field
- 5-7 years in technical support, ideally SaaS
- Strong analytical skills in code level analysis
- Experience with AI-driven support solutions
- Proficiency in API integrations and SQL databases Shape exceptional customer experiences at Assent by applying your technical and analytical skills.

📌 Technical Support Architect at Assent (Canada)
🏢 Assent
📍 Canada