Join CPI as a Technical Services Manager in Plano, Texas to enhance customer experience through unparalleled support. Lead a team to address complex technical challenges and optimize operations. Reporting to the VP Programs, you'll steer the Technical Services organization, responsible for ongoing support of Amplifier and Generator products.

With a focus on customer satisfaction, you will collaborate with Engineering and Quality teams to continue improving product performance and reliability. This role requires a blend of technical knowledge and leadership experience. Key Responsibilities:

- Manage complex technical issues as an escalation point
- Foster a customer-first mindset within the team
- Set technical standards and best practice protocols
- Oversee departmental budgets and resource planning
- Partner with stakeholders for customer support reviews Requirements:
- Bachelor’s in Engineering or equivalent experience
- 8-10 years in leading technical support
- Excellent communication and relationship management skills
- Willingness to travel internationally
- Knowledge in medical imaging or aerospace preferred Drive innovation in technical services at CPI and elevate customer satisfaction.

📌 Technical Services Leader at Communications & Power Industries (Canada)
🏢 CPI International
📍 Canada