Join ChargeLab in Etobicoke, Toronto as a Technical Support Specialist for EV Charging, providing bilingual assistance in English and French. Focus on delivering a top-notch support experience across various platforms. In this role, you will engage with EV drivers and site hosts while handling their technical and payment-related inquiries in both languages.

The position involves collaboration with various internal teams to resolve issues swiftly and drive continuous improvement in service quality. Key Responsibilities:

- Serve as the main point of contact for bilingual support
- Collaborate to uphold service level agreements
- Assist users through chat, email, and phone
- Analyze logs for diagnosing technical issues
- Escalate problems related to hardware and connectivity Requirements:
- Fluency in English and French, written and spoken
- Background in customer or technical support necessary
- Experience with ticketing systems like Zendesk
- Robust analytical and communication abilities
- Post-secondary degree in a STEM-related field is preferred Bring your expertise to ChargeLab and help shape the future of EV charging!

📌 Technical Support for EV Charging at ChargeLab (Toronto)
🏢 King River Capital Group
📍 Toronto