Become a Technical Support Specialist at Benji Pays, where you will provide vital assistance to customers in troubleshooting and optimizing their use of our platform. Join a hybrid team that values problem-solving and customer success. In this role, you will engage with customers daily, resolving inquiries, onboarding new users, and ensuring a seamless experience with our automated accounts receivable solutions.

You’ll utilize your expertise to improve internal systems, documentation, and support processes, enhancing the overall customer experience. Key Responsibilities:

- Deliver technical support through email, phone, and chat
- Troubleshoot customer issues quickly and effectively
- Escalate complex problems to Tier 3 support teams
- Refine customer support processes and documentation
- Monitor customer onboarding and satisfaction levels Requirements:
- Robust troubleshooting and problem-solving skills
- Experience with merchant accounts and payment gateways
- Excellent communication abilities, both verbal and written
- Knowledge of accounting systems is a plus
- Proven ability to work independently and collaboratively Maximize customer value and satisfaction as part of Benji Pays' innovative team in Vancouver.

📌 Technical Support Specialist at Benji Pays (Vancouver)
🏢 Benji Pays
📍 Vancouver