Nine10 is a digital marketing and web agency based in Grande Prairie, Alberta, serving clients across Western Canada.We design and build websites, manage hosting environments, execute SEO and digital marketing programs, support ongoing growth initiatives, and deliver branding and print services.We are practical. We value execution. We care about clarity, accountability, and work that actually gets done. We are a collaborative, no-drama team that values initiative, transparency, and mutual respect.As we continue to grow, we are intentionally strengthening our operational structure and leadership.Director of Agency OperationsThis is a senior, cross disciplinary role responsible for bringing clarity, visibility, and accountability to agency delivery and client operations. This role is inspired byEOSand is an adaptedIntegratorrole for an agency of Nine10’s size. This is a full-time, in-agency role based in our Grande Prairie office.Your work ensures that:Leadership focuses on high value decisions, not daily coordinationAll active work is visible and progressingScope aligns with billingRevenue converts into cash with disciplineClients feel supported and confidentThis role is designed to evolve into broader operational leadership for the right individual. You will work closely with leadership and production teams to create operational clarity that benefits everyone.Role OverviewThe Senior Client Operations and Delivery Manager blends:Client operations and account supportProject and delivery oversightSales and lead triageEssential operational administrationThis is nota primary sales role, a creative director position, or a strategy-only function.It isa hands-on leadership role where accountability and execution carry more weight than hierarchy or title.Strong operations require disciplined systems and follow-through. This role includes ownership of key administrative workflows that protect visibility, delivery speed, and financial clarity.Core MandateYou are responsible for operational continuity across the agency.You are expected to:Surface risks earlyAct without waiting for task based directionMaintain clarity across moving partsProtect delivery speed and billing disciplinePrimary ResponsibilitiesAgency Wide Delivery Oversight(primary)Maintain real time visibility of all active workManage and maintain the Work in Progress trackerMonitor job progress across web, branding, print, hosting, digital marketing, and trainingIdentify stalled work, scope creep, delivery risk,



and bottlenecks earlySupport production teams with accountability and structureEscalate issues before they become client problemsFinancial Alignment and Billing Discipline(primary)Trigger and issue deposits at project commencementEnsure milestone and completion invoices align with deliveryMonitor accounts receivable and agingSupport timely follow up and collectionsCoordinate with leadership and the external bookkeeper on invoices, COGS, and documentationFlag margin concerns or scope misalignment earlyMaintain billing discipline without becoming clericalClient Operations and Account Support(primary)Act as a primary operational point of contact for assigned clientsEnsure clients understand timelines, scope boundaries, and next stepsCoordinate internal resources to meet client needsIdentify upsell, cross sell, or training opportunitiesOperational Administration(primary)Maintain organized calendars and task systemsKeep documentation and tracking tools accurate and currentCapture meeting follow ups and action itemsSupport internal communication flowEnsure nothing falls through the cracksClient Support and Technical Triage(secondary)Serve as first line intake for support inquiriesTriage and route issues efficientlyTrack recurring patterns in supportRecommend training or process improvements to reduce repeat issuesSales and Lead Triage Support(secondary)Act as first response for inbound sales inquiriesGather relevant background information including context, urgency, and budget signalPrepare structured notes for the sales leadBook discovery meetingsEnsure prospects are organized and preparedProject Readiness and Kickoff Coordination(secondary)Support clean project readiness once scope is confirmedEnsure documentation, access credentials, and timelines are completeCoordinate structured kickoff processesConfirm internal alignment before work beginsWho Thrives in This RoleHave senior experience in agency operations, delivery, or client operationsUnderstand how website and digital marketing projects actually unfoldAre highly organized and systems orientedTake pride in closure and follow throughTake pride in bringing stability and clarity,



while contributing to shared team winsPrefer autonomy paired with accountabilityTake initiative and do not wait for task based directionAre digitally fluent and comfortable with project management tools, CRMs, financial workflows, and AI enabled toolsCommunicate directly and respectfully, especially when problems surfaceGrowth PathThis role is designed with long term operational leadership in mind. As trust and performance are established, responsibilities can expand into:Broader operational oversightProcess design and system refinementCapacity planningHow We WorkFlexibility here means accountability, not invisibilityWe communicate directly and solve problems earlyWe care about outcomes more than performative busynessWe support one another while holding high standardsWe are a small team that genuinely enjoys working together. We celebrate strong launches and client wins. When something is stuck, someone steps in to help. The energy is positive and productive. Not forced. Not performative. Just capable people doing meaningful work together.We are hiring someone who sees operations as leadership work.Compensation and Work ModelBase Salary starting at: $75,000 CADPerformance based bonus and or profit sharingIn-office work model with remote flexibility within Grande PrairieFlexible daily schedule with full accountabilityTwo weeks vacation to start plus one additional paid week at ChristmasStatutory holidays observedHealth perks with employer paid portionIf you are energized by improving complex systems, protecting financial discipline, and building operational clarity inside a growing agency, we would welcome a conversation.To ApplyFill out the Form Below and submit!Bonus:We love seeing people in action. Nine10 uses short video overviews in many of our client communications — including sales quotes and project introductions. If you’d like to stand out, include a3–5 minute videointroducing yourself, sharing a bit about your background, and telling us why you’d be a great fit. It doesn’t need to be polished — just real, confident, and you!Position you are applying for: (Required)First Name (Required)Last Name (Required)Email (Required)Phone (Required)LinkedIn Profile (optional)Cover Letter or MessageUpload Resume (PDF or Word) or Portfolio Drop files here or Accepted file types: pdf, doc, docx, Max. file size: 50 MB.Upload your video to YouTube or Vimeo - or record a Loom - and share the link here.#J-18808-Ljbffr

📌 Director Of Agency Operations - C$75,000 A Year (Toronto)
🏢 Nine10
📍 Toronto