We are looking for a Software Technical Analyst to join the Information Systems team at MBPS, supporting and maintaining critical and noncritical applications across GWAM.

As part of the L2 Application System Support team, this role works within an Agile, highperforming environment delivering application support, deployment, business requirements gathering, and data analysis.

The successful candidate will bring strong analytical and customer service skills, attention to detail, and a proactive, curious mindset, with a solid understanding of wealth and asset management systems.

You will be responsible for devising and supporting solutions that integrate seamlessly with enterprise application frameworks and conform to Manulife standards, ensuring reliable, scalable, and wellaligned business solutions.

Position Responsibilities: Adapt to Global Technology / Segment wide organization / Business Units strategy particularly with the support model and goal.

Supporta wide variety of systems from a Level 2/3 perspective using

DevSec

Opsand other methodologies or supportmodelsasaligned by MBPS, Business Unit or Stakeholders.

Work with business clients, internal and external teams to debug or trouble shoot applications.

Develop/Investigate SQL stored procedures, VBA macros, Python scripts, Java scripts from a support perspective to debug issues or perform analysis for minor enhancements.

Experienced inanalysisregardingdata related concerns suchas incorrect data,mismatchor any data quality check.

Coordinate development efforts with the development team for major/minorenhancements.

Investigate feed/file delivery, quality check and failures using any batch or workflow related tools by the team (e.g., Azure Data Factory, CAW-LA, Databricks) Create, design, and build report through tools such as

PowerBI, Power Automate or Power

Apps Track and produce key metrics for the team and develop strategies toincreaseefficiency.

Remain current on standards, technologies,approachesand methodologies.

Consistently apply the concept of continuous improvement.

Document findings and processes as part of application support.





Gather and clearly document code changes for minor application enhancements and production defects.

Perform QA testing tovalidateexpectationsof code changes, if needed.

Liasebetween business users and IT internal and external teams.

Coordinate business users testing activity for application code changes.

Adhocresponsibilities as directed by management.

Required Qualifications: Minimum 2years ofworking experience supporting systems at Level 2 (support).

Experience with relational database structures and methodologies.

Proven ability to multitask both independently and within a team.

Ability to understand business process requirements andusingtechnology, conceptualize creative solutionsthroughimplementation.

Knowledge of financial services, specifically investment management.

Client andaction oriented, takes initiative,creativeand proactive thinker.

Awareness of ITIL (incident, problem, change management) practices in aligning IT services with the needs of business.

Education: Bachelors degree in computer science, Information Technology, or related discipline.

Licenses: Not required.

Amenable toworkon a hybrid set-up (3x a week onsite) Amenable to work at UP Ayala

Technohub(Quezon City) Amenable to work in any shift schedule assigned (flexible depending on business need) Preferred Qualifications: Effective English verbal and written communication skills.

Should be able to adapt communication style to suit different audiences Can translate a more complex technical problem into business terms Solid application development/programming skills Solution design mindset - Ability to constructively challenge business requirements, technical requirements and any other direction that is received, to ensure we are building the BEST solution Work well independently as well as ina teamenvironment as situation dictates Havestrong knowledge withthe followingtools:



- Batch monitoring tools such as CA Workload Automation (or related scheduling software) - JAVA - MS SQL / Oracle - Shell Scripting/ Power Shell / UNIX - Informatica development (or related ETL tools) - Service

Now / Jira / other workflow tools - MS Azure

Databricks - Power Platform Tools (e.g., PowerBI, Power Automate, Power Apps) When you join our team: Well empower you to learn and grow the career you want.

Well recognize and support you in a flexible environment where well-being and inclusion are more than just words.

As part of our global team, well support you in shaping the future you want to see.

About Manulife and John Hancock Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better.

To learn more about us, visit .

Manulife is an Equal Opportunity Employer At Manulife/John Hancock, we embrace our diversity.

We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals.

We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process.

All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies.

To request a reasonable accommodation in the application process, contact Working Arrangement Hybrid

📌 Software Technical Analyst (Toronto)
🏢 Manulife
📍 Toronto