Reprsentant(e) du service clientle Dpartement: Exprience client Relve de: Responsable du service la clientle Lieu: Tltravail Browns est la recherche dun(e) reprsentant(e) du service la clientle temps partiel pour la priode saisonnire , d octobre janvier .

Nous recherchons une personne motive, prte relever de nouveaux dfis, qui a cur doffrir un excellent service notre clientle et de contribuer au succs de lquipe. propos de Browns: Fonde Montral en , Chaussures Browns a t btie sur un principe : prioriser les clients.

Inbranlable dans sa mission d''offrir une exprience de magasinage inoubliable, Browns demeure l''intersection o le luxe rencontre l''abordabilit, et o chaque client est entendu.

Aprs des dbuts modestes en tant que magasin familial, Browns est devenu le principal dtaillant indpendant de chaussures en Amrique du Nord, avec plus de 65 magasins dans tout le Canada.

Aujourd''hui, nous sommes fiers d''offrir une slection de premier ordre de styles tendance et de collections exclusives qui incitent nos clients revenir. propos du rle: Le/la reprsentant(e) service clientle soutient les efforts de l''entreprise pour assurer la satisfaction de tous les clients et soutiendra la rceptionniste.

Le candidat idal doit rpondre aux demandes des clients avec professionnalisme et respect afin de rsoudre leurs problmes.

Il doit trouver des solutions appropries et toujours offrir une exprience client irrprochable.

Ce que vous allez faire: Travailler dans notre centre d''appels et traiter toutes les demandes, plaintes, proccupations et commentaires des clients du magasin.

Rsoudre les problmes de service insatisfaisants conformment aux politiques et procdures tablies.

Offrir un soutien gnral exceptionnel nos magasins afin de leur permettre d''offrir nos clients une exprience d''achat inoubliable.

Identifier les possibilits d''amlioration dans le cadre de nos politiques.

Identifier les possibilits de renforcer la fidlit des clients.

Participer des projets spciaux si ncessaire.

Remplacer notre rceptionniste pendant 2 heures par jour.

Vous devez tre en mesure de travailler sur place du lundi au vendredi de 8h 17h.

Quels sont les avantages pour vous ? En tant que membre de la famille Browns, vous aurez accs d''excellents avantages tels que: Travailler domicile Horaires flexibles Qui recherchons-nous? 1 2 annes d''exprience dans un rle de centre d''appel dans un environnement de centre d''appel.

Doit tre ouvert(e) travailler selon diffrents horaires si/lorsque ncessaire, tels que : les jours, les soires,



les fins de semaine et les jours fris.

Doit tre capable de travailler un minimum de 16 heures par semaine et jusqu 40 heures par semaine.

Une exprience dans la vente au dtail ou dans la vente est un atout.

Solides comptences en informatique.

Trs orient vers le service, aime grer et rsoudre des situations, possde d''excellentes comptences en matire de service la clientle et de rsolution de problmes.

Excellentes aptitudes la communication verbale et la rdaction.

Organis, esprit d''quipe, flexibilit, capacit effectuer plusieurs tches la fois et souci du dtail.

Capacit de gestion du temps et des tches de manire efficace et stratgique.

La connaissance de la plateforme CRM ''Kustomer'' est un atout.

Postulez maintenant ! Nous remercions tous les candidats, mais seules les personnes slectionnes pour une entrevue seront contactes.

Nous vous remercions de l''intrt que vous portez Browns! Customer Care Representative Department: Customer Care Reports to: Customer Care Lead Location: Remote Browns is looking for a highly motivated Seasonal Part-Time Customer Care Representative to join our team from October through January .

We are looking for someone who is not afraid of challenges, is passionate about supporting our customers, and is committed to contributing to the success of the department.

About Browns: Founded in Montreal in , Browns Shoes was built on one principle: putting the customer first.

Unwavering in our mission to provide an unforgettable shopping experience, Browns remains the intersection where luxury meets affordability, and every customer is heard.

From humble beginnings as a mom-and-pop shop, Browns grew to become North America''s leading independent footwear retailer with over 70 stores Canada-wide.

Today, we''re proud to offer a top-notch selection of trending styles and exclusive collections that keep our customers coming back for more.

About the Role: The Customer Care Representative supports the Companys efforts to ensure satisfaction for all customers.

The ideal candidate must handle customer inquiries in a skilled yet respectful manner to resolve customer issues.





The representative must find appropriate solutions and always offer a flawless customer experience.

What Youll Do: Working in our call center and handling all store and all customer inquiries, complaints, concerns, and comments.

Resolve unsatisfactory service issues in line with established policies and procedures.

Offering exceptional general support to our stores in order for them to provide an unforgettable shopping experience for our customers.

Identifying opportunities for improvement within our policies.

Identifying opportunities to increase customer loyalty.

Participating in special projects if needed.

Whats In It for You: As part of the Browns family, youll have access to top-notch employee benefits and exciting events, including: Work from home Flexible hours What Were Looking For: 1 to 2 years of experience in a Call Centre role in a Call Centre environment.

Must be able open to working different shifts if/when needed, such as days, evenings, weekends, and holidays.

Must be able to work minimum 16 hours per week and up to 40 hours per week.

Retail and or Sales experience is an asset.

Strong computer skills.

Very service-oriented, enjoys managing and resolving situations, excellent customer service and problem-solving skills.

Excellent verbal communication and writing abilities.

Organized, a strong team player, flexible, able to multi-task and is detail oriented.

Ability to manage time and tasks effectively and strategically. CRM platform Kustomer knowledge is an asset.

Why Join Us? Innovative Environment: Be part of a forward-thinking team that values creativity and innovation.

Career Growth: Opportunities for professional development and career advancement.

Inclusive Culture: Work in a diverse and inclusive setting that promotes positive communication and teamwork.

Take the next step in your career with Browns Shoes!
We''re excited to review your application and look forward to contacting you soon! Browns Shoeswelcomes and encourages applications from people with disabilities.

Accommodations are available on request for candidates taking part in all aspects of the recruitment and selection process.

Please note that our recruitment process uses artificial intelligence (AI) tools to assist in the screening and assessment of applications.

These tools are used to assist with administrative and screening functions but do not replace human review or decision-making processes.

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