Work Term: Permanent Work Language: English Hours: 16 to 24 hours per week Education: Secondary (high) school graduation certificate Experience: Experience an asset Tasks Investigate complaints and claims Register arriving guests and assign rooms Resolve complaints and claims Process group arrivals and departures Take, cancel and change room reservations Provide information on hotel facilities and services Provide general information about points of interest in the area Process guests'' departures, calculate charges and receive payments Balance cash and complete balance sheets, cash reports and related forms Maintain an inventory of vacancies, reservations and room assignments Follow emergency and safety procedures Clerical duties (i.e. faxing, filing, photocopying)



Answer telephone and relay telephone calls and messages Provide customer service Computer and technology knowledge Multi-line switchboard Word processing software Central reservation system (CRS) Spreadsheet Internet Work conditions and physical capabilities Attention to detail Fast-paced workplace Standing for extended periods Work under pressure Personal suitability Client focus Dependability Efficient interpersonal skills Excellent oral communication Excellent written communication Flexibility Judgement Organized Reliability Team player Resourcefulness Screening questions Do you have experience working in this field? Employment terms options Early morning Evening Morning Employment terms options Day Weekend Financial benefits As per collective agreement

📌 guest services agent - hotel (Greater Sudbury)
🏢 Hampton Inn By Hilton Sudbury
📍 Greater Sudbury