Position: Senior Application Support Specialist Location: Toronto, Ontario (Onsite 5 Days/Week) Duration: 6 Months Contract (Possibly Extension) Keywords: Application Support, ITIL, Incident Management, JIRA, eSMT, Azure Dev

Ops, Power BI, SLA Management, Change Management, Deployment, Release Management, Project Coordination, Client Management, Technical Documentation, Training, Risk Management, SDLC Job Description Must Have: 5+ years of demonstrated experience in coordinating and facilitating project teams to ensure project deliverables are delivered on time and adhere to government and ministry standards.

Manage JIRA /eSMT incident tickets and work with project managers/product managers to ensure that tickets are resolved within SLAs.





Identify and facilitate resolution of application issues by facilitating collaboration between various stakeholders.

Sound knowledge of production applications support process (ITIL) including incident management, change management, deployment, support, and upgrades.

Experience responding to queries and resolving issues with specified software applications and escalating or closing tickets, as necessary.

Maintains and updates technical documents and procedures.

Work with Project/Product Manager (PM) towards creating performance measurement dashboards (such as JIRA/Dev

Ops/Power BI etc.) including sprint performance, sprint velocity, financial performance, and others.

📌 Application Support Specialist- Senior (Toronto)
🏢 LanceSoft
📍 Toronto