Job Description Senior L3 Support Engineer OnBase ECM & Integrations Location: Toronto, ON Hybrid: 3 days in office Skills: Microsoft SQL Server 2019 Experience Required: 6-8 Years Role Descriptions L3 Incident & Problem Management Resolve critical/complex incidents escalated from L2.

Lead root cause analysis (RCA) and permanent fixes.

Platform Engineering & Optimization Design and implement OnBase configurations, performance tuning, and improvements.

Handle upgrades, patching, and system enhancements.

Architecture & Integration Support Provide SME support for integrations (APIs, middleware, upstream systems).

Define best practices for document workflows and automation.

Release & Change Governance Lead production releases, deployment strategies, and stabilization.

Ensure change compliance and risk mitigation.





Operational Leadership Guide L1/L2 teams, reduce incident backlog, and improve MTTR.

Drive SLA adherence and continuous service improvement.

Outcome Focus Zero critical incidents / improved system resilience.

Faster resolution for complex issues.

Optimized OnBase performance and scalability.

Solid governance and release stability.

Key Words to Search in Resume OnBase Architecture (Enterprise / ECM Design) Integration (APIs / System-to-System / Middleware) Workflow Optimization / Automation Root Cause Analysis (RCA) / Problem Management Migration / Upgrade (OnBase, Appian / CP4BA)

📌 SeniorSupport Engineer – OnBase ECM & Integrations (Toronto)
🏢 Astra North Infoteck
📍 Toronto