CUSTOMER SERVICE REPRESENTATIVE

ETOBICOKE, ON

FULL TIME, M-F; 8:30am - 5:00pm

$55k-65k

Synergie is currently seeking a CSR for our client, a solution provider for loss prevention in retail environments.

RESPONSIBILITIES

Troubleshoot customer issues and/or direct customers to appropriate personnel to resolve issues

- Creating Service tickets in Navision/CRM and dispatching them appropriately
- Creating Sales Orders, ReOrders, Process Purchase Orders, Assist with invoicing process
- Process documents, forms, and transactions according to company policy and prepare customer files, invoices, work orders, and other related files or reports as necessary or appropriate
- Logging in and managing customers online service request portals like Wal-Marts Retail Link, Sobeys Verisae, Service Channel, Ariba, Officetrax




- Managing Customer PO's on online portals as necessary.
- Answering incoming calls, or Emails, directing them appropriately.
- Scanning and filing documentation as necessary.
- Perform other related duties as assigned

REQUIREMENTS

Robust Customer Service Background

- Experience with customer Portals such as Verisae, Officetrax, Service Channel
- Strong MS Office experience including Excel
- CRM Microsoft Dynamics Navision Operation (or comparable software system)
- Bilingual French/English is a strong asset

If this sounds like you and you're ready to grow your career with a great team, we'd love to hear from you-apply today

📌 CUSTOMER SERVICE REPRESENTATIVE (Quebec City)
🏢 Synergie
📍 Quebec City