Job Description As a Senior Associate, IT, Azure

Ops Engineer, you will play a key role in supporting and evolving the firms cloud infrastructure, with a primary focus on Microsoft Azure , Microsoft 365 , and Citrix Cloud platforms.

You will be responsible for ensuring the resilience, performance, and security of critical cloud services, while also contributing to the automation, scalability, and modernization of IT operations.

This role requires a strong technical foundation, a proactive mindset, and the ability to collaborate across global teams to deliver reliable and efficient cloud-based solutions in a regulated financial workplace.

You Will: Monitor, diagnose and resolve problems within the Microsoft Azure/O365 environment and Key IT systems to ensure systems are secure and performing efficiently.

Manage and resolve high-impact incidents under pressure, ensuring minimal disruption to business operations.

Perform day-to-day administration and support of Azure and Microsoft 365 environments, including Exchange, Security, Licensing, and Endpoint Management.

Administer and develop across multiple infrastructure platforms including Azure , O365 , AWS , and Citrix , ensuring optimal performance and integration.

Design, implement, and maintain CI/CD pipelines using Azure Dev

Ops , YAML, and Git workflows to support continuous delivery.

Apply Infrastructure as Code (IaC) practices using tools like Terraform , ARM templates , or Bicep to automate infrastructure provisioning.

Identify opportunities to automate and streamline IT operations using Power

Shell and workflow tools.

Provide technical mentorship to L0/L2 support staff, fostering knowledge sharing and upskilling within the team.

Maintain accurate technical documentation, including SOPs and project plans,



to support operational transparency and compliance.

Demonstrate flexibility in working hours to support global teams and projects across APAC and North America.

Exposure to multi-cloud environments with AWS experience desirable , particularly in infrastructure automation and Dev

Ops practices.

Qualifications You Have (Required): Strong experience with Microsoft Azure and Microsoft 365 Identity & access management ( Azure AD, MFA, Conditional Access ) Exchange Online, Share

Point, and Teams administration Endpoint management (Intune and/or SCCM) Microsoft Defender security suite Windows server administration ( 20122022 ) and Windows 10/11 environments Group Policy and enterprise device configuration Experience supporting cloud-based infrastructure and services Backup and recovery solutions (Azure Backup, Veeam or similar) Understanding of networking concepts (VPN, Wi-Fi, basic routing) Nice to Have: Experience with Citrix / VDI technologies (including AVD) Exposure to AWS or multi-cloud environments Infrastructure as Code or automation experience Azure Dev

Ops / CI-CD pipelines Scripting or automation ( Power

Shell ) macOS and mobile device management (Jamf, iOS, Android) Enterprise tools (e.g., Jira or similar ticketing systems) Experience with networking platforms (e.g., Meraki, Palo Alto) System migrations and cloud transformation projects Video conferencing / AV technologies Academic Qualification/Work Experience:



Bachelor''s/Associates degree in computer engineering.

Computer science, relevant professional Microsoft, and/or AWS accreditations (AZ-900, AZ-104, SC-300, MS-700, AWS Cloud Practitioner) or relevant years of experience 4 years of experience working within IT systems/Support in a seniorcapacity with the last few years working with Cloud Technologies.

Additional Information MUFG Investor Services provides all of its employees with an extremely attractive compensation package.

In addition to base salary, there is a group medical insurance scheme, group pension scheme, reimbursement of professional subscriptions, paid holidays and assistance towards gym memberships.

We are committed to using Artificial Intelligence (AI) tools responsibly and being transparent about what we do to build trust and confidence.

At MUFG Investor Services, we use AI tools to support our recruitment process by helping us understand how well candidates applications align with the requirements of the role.

All AI recommendations are reviewed by our recruitment team before any decisions are made.

More information on our use of AI tools is available in our Privacy Notice available to you as part of your application.

We thank all candidates for applying; however, only those proceeding to the interview stage will be contacted.

If you are contacted for a job opportunity, please advise us of any accommodations needed to ensure fair and equitable access throughout the recruitment and selection process.

All accommodation information provided will be treated as confidential and used only to provide an accessible candidate experience.

This role is to fill an existing vacancy MUFG is an equal opportunity employer.

📌 Senior Associate, IT, AzureOps Engineer (Infrastructure) (Toronto)
🏢 MUFG Investor Services
📍 Toronto