Hiring: IBMS (Operative BMS) SME Techno-Functional Analyst

Location: Toronto, ON (Onsite)

Employment Type: Full-Time (FTE)

Key Skills:

Robust experience with Operative IBMS (BMS)

Knowledge of broadcast/media workflows (Scheduling, Ad Sales, Traffic, Billing)

Hands-on SQL and database troubleshooting experience

Experience in Helpdesk / EUC support environments

Familiarity with ServiceNow, JIRA, or similar ticketing tools

Understanding of infrastructure and EUC environments (VDI, VPN, etc.)

Experience with system integrations and reporting tools

Strong analytical, problem-solving, and communication skills

Key Responsibilities:

Provide L1/L2/L3 support for Operative IBMS (BMS)

Troubleshoot issues across Scheduling,



Ad Sales, Traffic, and Billing modules

Resolve incidents, service requests, and user queries through ticketing tools

Perform SQL-based data validation, troubleshooting, and issue resolution

Investigate system integration issues and data inconsistencies

Conduct root cause analysis (RCA) and ensure SLA compliance

Manage user access, configurations, and minor system enhancements

Collaborate with Sales, Traffic, Finance, and Technical teams to support business operations

📌 IBMS (Operative BMS) SME – Techno-Functional Analyst || Toronto, ON (Onsite) || Fulltime FTE
🏢 AceStack
📍 Toronto