Open Req Below. Thanks

ROLE REQUIREMENTS

Role Title

Lead ITSM BPC

Workflow

ITSM

Certifications

Required: CSA, ITSM

Technical Skills

See Additional Details Below

Clearance/Citizenship

Located on US or Canada Soil

Language

English, strong communication Skills

Peferable resource with fluent portuguese

ENGAGEMENT DETAILS

Expected Start Date

08/03/2026

Estimated End Date

10/16/2026

Location

Remote

Total Hours

177 Hrs

Weekly Hours

Estimating 13 - 16 hrs a week

Rate

$155

Respond By

07/30/2026 - 2 business days from send date

ADDITIONAL INFORMATION

Additional Details

Preferable: resource with fluent portuguese

Customer has an ITSM backlog of stories that they need reviewed and deployed in 2 week sprints.



They need lead level ITSM BPC that can evaluate quality of stories in backlog and get them deployed.

Customer has strong platform managers the team will work for, but that said they need to be strong consultant that can take ownership of backlog and advise on what to group together, what to push back on, what priority should be and more.

Quality bar: Customer has explicitly asked for "best of the best." Customer recently completed a de-customization / re-platform; staffing must protect OOTB posture and avoid re-introducing custom code.

Soft skills: Self-directed (no deliverable structure), comfortable with shifting priorities, robust communicator working alongside customer's internal developers and PMs.

📌 R42/Castro: Lead ITSM BPC (Canada)
🏢 V-Soft Consulting
📍 Canada