Grimsby Ford, one of Southern Ontario’s fastest-growing Ford dealerships, is hiring immediately for a full-time Automotive Service Advisor.

Our service department is busier than ever, and we need a reliable, customer-focused individual to help deliver the exceptional experience our clients expect.

Responsibilities

- Greet all service customers promptly and professionally
- Accurately gather and document all customer and vehicle information
- Perform walkarounds, identifying and noting symptoms and maintenance needs
- Recommend both required and preventive maintenance
- Prepare clear and accurate service estimates with realistic timelines
- Communicate with customers throughout the repair process
- Notify customers of additional repair needs and obtain approval
- Verify and review final invoices with customers
- Maintain frequent communication via phone, email, and text
- Prioritize excellent Customer Satisfaction Index (CSI) performance

Qualifications





- Previous experience as a Service Advisor in a dealership setting preferred
- Excellent communication and multitasking skills
- Comfortable using email, CRM tools, and digital communications
- Experience with CDK and/or Ford systems is a strong asset
- Positive attitude and team-player mentality
- Valid Ontario driver’s license required

What We Offer

- Commission-based compensation with an aggressive bonus structure
- Optional Health & Dental Benefits after 3 months
- Opportunities for career advancement in a growing dealership
- Supportive, experienced management team
- Friendly and fast-paced work environment

Apply today and join a team that values your contribution and supports your career growth!
We thank all applicants for their interest. Only those selected for an interview will be contacted.

Job Type: Full time

Pay: $50,000.00-$90,000.00 per year

Work Location: In person

📌 Automotive Service Advisor (Grimsby)
🏢 Grimsby Ford Sales & Service
📍 Grimsby