Client Experience & Membership Coordinator

Part-Time | Boutique Pilates & Wellness Studio
Toronto, ON
$22–$25 per hour + Performance-Based Bonuses

About SheBoss Studio

SheBoss Studio is a premium boutique Pilates and wellness studio dedicated to helping clients move better, feel stronger, and build confidence through exceptional instruction and personalized experiences.

We're looking for an energetic, proactive, and people-oriented Client Experience & Membership Coordinator who is passionate about creating exceptional client experiences and helping grow a thriving boutique wellness community.

This is more than a front desk position. You'll play a key role in helping prospective clients feel welcomed, supported, and excited to become part of the SheBoss Studio community. Your mission is to create an exceptional client experience while helping introductory clients become long-term members.

If you're passionate about wellness, love connecting with people, and thrive in a fast-paced setting, we'd love to meet you.

ResponsibilitiesClient Experience

- Welcome every client with warmth, professionalism, and enthusiasm.
- Build genuine relationships and create a welcoming studio environment.
- Learn clients' names and help every guest feel valued.
- Conduct studio tours for prospective members.
- Assist clients with check-in, scheduling, and general inquiries.
- Ensure every client leaves feeling excited to return.

Membership Sales & Client Retention

- Follow up with introductory clients and help convert them into long-term members.
- Follow up with new leads via phone, text, and email.
- Respond promptly to membership, package, and class inquiries.
- Guide prospective clients toward the membership or package best suited to their goals.
- Re-engage inactive clients and support client retention initiatives.
- Maintain accurate client records and lead tracking within Mindbody.





Studio Operations

- Ensure the studio is beautifully presented and guest-ready before every class.
- Reset reformers and equipment between classes.
- Maintain a clean, organized, and professional studio environment.
- Restock studio supplies and assist with inventory management.
- Support instructors and assist with workshops and special events.

Social Media & Content Creation

- Capture photos and videos during classes and studio events.
- Create engaging Instagram Stories, Reels, and behind-the-scenes content.
- Organize content for future marketing campaigns.
- Share creative ideas to help grow the SheBoss Studio brand.

Qualifications

We're looking for someone who:

- Has exceptional customer service and communication skills.
- Enjoys building genuine relationships with people.
- Is confident speaking with clients both in person and over the phone.
- Has experience in hospitality, retail, sales, fitness, or wellness (preferred).
- Is organized, reliable, proactive, and detail-oriented.
- Is comfortable multitasking in a fast-paced environment.
- Has basic knowledge of Instagram, TikTok, and social media.
- Has basic photography or videography skills (an asset).
- Is passionate about health, fitness, and wellness.
- Is available to work evenings and weekends.

What Success Looks Like

The ideal candidate will:

- Deliver an exceptional experience to every client.
- Build strong relationships within our community.
- Help convert introductory clients into long-term members.




- Ensure every lead receives timely, personalized follow-up.
- Keep the studio welcoming, organized, and running smoothly.
- Contribute ideas that help grow the business.

Growth Opportunities

As SheBoss Studio continues to grow, opportunities may include:

- Studio Operations
- Sales & Business Development
- Marketing & Brand Development
- Client Success Leadership
- Pilates Instructor Training
- Leadership opportunities within SheBoss Education

Compensation & Schedule

- $22–$25 per hour
- Performance-based bonuses based on client conversion, membership growth, and overall studio performance
- Part time (10–20 hours per week)
- Additional hours available based on studio needs and performance
- Evening and weekend availability preferred

Benefits

- Complimentary Pilates classes
- Flexible scheduling
- Casual dress
- Career development opportunities
- Positive, supportive team environment
- Opportunity to grow with an expanding boutique wellness brand

Join Our Team

If you're passionate about wellness, enjoy building meaningful relationships, and love creating memorable client experiences, we'd love to hear from you.

Please submit your resume along with a brief introduction telling us about yourself, your experience, and why you'd be a great fit for SheBoss Studio.

[email protected]

Job Type: Part-time

Pay: $22.00-$25.00 per hour

Benefits:

- Casual dress
- Flexible schedule

Ability to commute/relocate:

- Toronto, ON M4N 2M7: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Are you available to work Monday to Friday from 6:00 PM to 8:00 PM, and weekends from 9:00 AM to 1:00 PM?

Experience:

- Customer service: 1 year (required)
- Sales: 1 year (required)

Language:

- Fluent English (required)

Work Location: In person

📌 Client Experience & Growth Coordinator (Canada)
🏢 SheBoss Studio
📍 Canada