CASUAL PART-TIME DISPATCH SUPPORT -Border City CareAvan Division

Help Connect People to the Medical Care They Need

Border City Connects Society is seeking a compassionate, organized, and dependable individual to provide casual part-time dispatch support for our Border City CareAvan division.

About Border City CareAvan

Border City CareAvan provides reservation-based, door-to-door transportation for individuals who require assistance travelling from Lloydminster to non-emergency medical appointments in Edmonton, Saskatoon, the Battlefords, Camrose, and communities in between.

This volunteer-driven service fills an important transportation gap in our region. For many clients, CareAvan is their only practical and affordable way to attend specialist appointments, treatments, and other essential medical care outside our community.

Our dedicated volunteer drivers make this service possible by helping clients travel safely, comfortably, and with dignity. CareAvan is more than a transportation service—it is a vital connection to medical care that supports the health, independence, and well-being of people throughout Lloydminster and the surrounding region.

Position Overview

The Dispatch Support position will work alongside and provide relief support to the CareAvan Dispatch Manager. The successful candidate will initially work approximately one to two days per week, as required. The position will also provide periodic holiday relief and may expand to include full-week coverage, allowing the Dispatch Manager to perform other duties within Border City Connects Society.

This is a remote position, with duties performed primarily from home. Training will be provided through direct, hands-on experience working alongside the CareAvan Dispatch Manager.

Key Responsibilities

- Serve as a direct contact for individuals requesting transportation to out-of-town medical appointments.
- Receive trip requests and gather accurate information regarding appointment dates, times, destinations,



mobility requirements, and transportation needs.
- Post available trips on the CareAvan SharePoint volunteer scheduling spreadsheet.
- Communicate with volunteer drivers to help coordinate trip coverage.
- Follow up with clients and drivers to confirm trip arrangements and ensure all necessary information has been clearly communicated.
- Maintain accurate and organized trip information, dispatch records, and scheduling details.
- Provide timely updates regarding trip changes, cancellations, or special requirements.
- Work collaboratively with the CareAvan Dispatch Manager, volunteer drivers, clients, caregivers, and other members of the Border City Connects team.
- Protect the privacy and confidentiality of all client, volunteer, and organizational information.

Qualifications and Personal Attributes

The successful candidate will be:

- Compassionate, patient, respectful, and understanding when assisting individuals who may be experiencing medical or mobility challenges.
- A clear and courteous communicator with strong telephone skills and professional etiquette.
- Comfortable communicating and working with a large group of volunteer drivers.
- Organized, dependable, and attentive to detail.
- Able to communicate effectively with clients, volunteers, staff members, caregivers, and medical contacts.
- Able to work independently from home while remaining responsive and connected.
- Comfortable using computers, email, spreadsheets, and SharePoint.
- Able to manage changing schedules, multiple trip requests, and ongoing follow-up responsibilities.




- Respectful of personal privacy and able to handle confidential information appropriately.
- Committed to providing caring and professional service to clients and volunteers.

Position Requirements

- Access to a reliable cellphone.
- Access to a computer and reliable internet service.
- Good general computer skills.
- Working knowledge of spreadsheets.
- The ability to learn and use SharePoint.
- Availability for casual weekday shifts, holiday relief, and occasional full-week coverage.
- A willingness to complete training alongside the CareAvan Dispatch Manager.

Why Join Border City Connects?

This position offers more than administrative and dispatch work. It provides the chance to help ensure that people in our community can attend essential medical appointments and receive the care they need. You will become part of a dedicated team of staff and volunteers who believe in compassion, accessibility, dignity, and community support. Every successfully coordinated trip removes a transportation barrier and helps ensure that no one is left behind.

Position Details

Position Type: Casual Part-Time

Initial Schedule: Approximately one to two days per week, as required.

Additional Coverage: Holiday relief and occasional full-week coverage

Work Location: Remote—working primarily from home

Training Provided alongside the CareAvan Dispatch Manager

How to Apply

Please submit a résumé and a brief letter outlining your interest in the position no later than August 28, 2026, to:

Mike Sidoryk | Interim Executive Director

Border City Connects Society

[email protected] | (phone hidden)

All applications will be reviewed following the August 28, 2026, application deadline. Only applicants selected for the shortlist will be contacted.

Pay: $16.00-$18.00 per hour

Benefits:

- Casual dress
- Flexible schedule
- Work from home

Work Location: Hybrid remote in Lloydminster, AB

📌 CASUAL PART-TIME DISPATCH SUPPORT Border City CareAvan Division (Canada)
🏢 Border City Connects
📍 Canada