About SAMSIC Assistance

SAMSIC Assistance is a leading provider of airport ground handling and passenger services and is part of the Samsic Group, an international business services organization operating in 27 countries. The company specializes in delivering safe, efficient, and customer-focused aviation support services to airlines and airports worldwide. [samsic-rh.com], [annual.gro...ndling.com]

Through its airport division, SAMSIC Assistance provides a comprehensive range of services, including passenger services, ramp handling, baggage handling, aircraft cleaning, flight operations support, passenger assistance services, airport transportation, and services for passengers with reduced mobility (PRM). The company's operational approach combines international expertise with innovative solutions and a strong commitment to safety, quality, and customer satisfaction.

In Canada, SAMSIC Assistance supports airlines and airports by providing professional ground handling and passenger service solutions across major airports. The company is committed to delivering operational excellence, enhancing the passenger experience, and fostering a workplace culture centered on safety, teamwork, respect, and continuous improvement.

Mission:
To provide reliable, safe, and high-quality airport services that support airline operations while ensuring a seamless travel experience for every passenger. [samsic.aero],

Position Summary

Samsic is seeking customer-focused and professional Passenger Service Agents to support airline operations at Toronto Pearson International Airport. The successful candidate will be primarily assigned to support Avianca Airlines operations and will play a key role in delivering safe, efficient,



and exceptional customer service throughout the passenger travel experience.

Assignments may be adjusted based on operational requirements and business needs.

Key Responsibilities

- Perform passenger check-in and boarding procedures in accordance with airline policies and regulatory requirements.
- Verify travel documentation, including passports, visas, and entry requirements.
- Issue boarding passes, baggage tags, and process excess baggage payments as required.
- Assist passengers with flight information, schedule changes, delays, and disruptions.
- Coordinate boarding activities to ensure on-time flight departures.
- Provide assistance to passengers requiring special services, including unaccompanied minors and passengers with reduced mobility.
- Handle customer inquiries, complaints, and service recovery situations in a professional manner.
- Communicate effectively with airline representatives, airport authorities, ground handling teams, and other stakeholders.
- Ensure compliance with all safety, security, and company procedures.
- Complete required reports and documentation accurately and on time.

Qualifications

- High school diploma or equivalent.
- Previous airline, airport, hospitality, or customer service experience is preferred.




- Strong verbal and written communication skills in English.
- Spanish language proficiency is considered a strong asset.
- Ability to work in a rapid-paced setting while maintaining professionalism and attention to detail.
- Strong interpersonal and problem-solving skills.
- Basic computer skills and ability to learn airline reservation and departure control systems.
- Must be eligible to obtain and maintain a Restricted Area Identity Card (RAIC).
- Ability to work flexible schedules, including weekends, holidays, early mornings, and late evenings.

Working Conditions

- Airport operational environment.
- Prolonged standing and walking.
- Ability to lift and carry items up to operational requirements.
- Shift work, including weekends and holidays.

What We Offer

- Competitive compensation.
- Training and career development opportunities.
- Dynamic airport working environment.
- Opportunity to gain experience with international airline operations.

Samsic is an equal opportunity employer and welcomes applications from all qualified candidates.

Join us to be part of a vibrant team dedicated to making every passenger’s journey memorable! We value energetic individuals who are committed to delivering outstanding service in a multicultural environment. This paid role offers valuable experience in the airline industry while supporting your professional growth.

Pay: From $22.00 per hour

Benefits:

- Employee assistance program
- Life insurance
- On-site parking
- Paid time off
- Vision care

Application question(s):

- Do you work at Toronto Airport?
- Does the individual have a current RAIC? (For Toronto Airport)

Work Location: In person

📌 Passenger Service Agent (Avianca Account / Various Airline Assignments) (Canada)
🏢 SAMSIC Assistance Canada
📍 Canada