We are looking for a Bilingual Customer Service Representative for one of our clients who will be the first point of contact for our customers and a key link between sales, warehouse, and delivery operations.

Key Responsibilities -

· Create and manage order entries.

· Prepare daily order schedule and distribute to warehouse staff.

· Collaborate with warehouse to address shipping errors and discrepancies.

· Address delivery-related issues such as late shipments, shortages and damaged products.

· Prepare all required paperwork for freight claims due to damages and arrange for credit, or reshipment.

· Process transactions including payments and credits.

· Service customers directly by telephone, email, mail over the counter and in the showroom.

· Respond to customers and sales representatives on inquiries pertaining to product, shipping, warranty, etc.

· Support outside sales team by adopting internal processes to ensure customer satisfaction.





· Product knowledge to assist dealers/customers with parts or install inquiries.

· Participate in local trade shows, occasionally requiring weekend support.

Skills & Qualifications -

· Bilingual ( English & French)

Completion of college/vocational or technical training (minimum requirement: Grade 12 or GED).

· Computer literate; proficiency in using the MS Office Suite including Word, Excel and Outlook.

· Knowledge of building materials and construction techniques is an asset, but not required.

· Inside Sales or Order Desk experience is an asset!

· Solid administrative, organizational, time management and prioritizing skills.

Pay: $21.00-$22.00 per hour

Application question(s):

- Can you read, write and speak in French & English ?
- How many years of order desk experience do you have ?

Work Location: In person

📌 Bilingual Customer Service Representative (Montreal)
🏢 Pathfinder Staffing
📍 Montreal