About Totum
Totum is a boutique gym and full-service health club with multiple locations across Toronto and built on the belief that an interdisciplinary approach to wellness produces optimal results.

At the heart of that philosophy is the Personal Circle of Care — a team-oriented model that brings together practitioners from across fitness, nutrition, injury prevention and management, treatment, and coaching to leverage the expertise of many for the benefit of each individual client.

Totum team members are passionate about learning and caring for others. A deeply instilled ethic of service is at our core. As a team member here, you're not working in isolation — you're a core part of an integrated team all working toward the same goal: the health and wellness of our clients.

About the Role
Totum is seeking an enthusiastic, organized, and client-focused, long term Medical Receptionist / Administrator to join our Rosedale team. This role is ideal for someone who thrives in a fast-paced, people-centered environment and takes pride in creating a smooth, skilled, and welcoming client experience. As the first point of contact for many of our clients, you will play an important role in representing Totum’s values through exceptional communication, strong organization and multitasking ability, and proactive support for both clients and practitioners.

Key Responsibilities

- Welcome clients in person, by phone, and by email with professionalism, warmth, and efficiency
- Schedule, confirm, reschedule, and manage appointments accurately
- Support front desk operations, including check-in, payments, billing,



and general administrative tasks
- Coordinate practitioner schedules and help maintain a smooth daily flow for clinic operations
- Assist with retail sales and inventory-related front desk support
- Support studio and facility organization to ensure a polished client-facing environment
- Maintain accurate records and handle client information with discretion and confidentiality
- Communicate clearly with team members to support seamless client care and internal coordination

Qualifications

- Must have 2+ years experience in a reception or administrative medical setting. Ideally in a healthcare, wellness, or multi-disciplinary clinic
- Strong multitasking abilities and organizational skills with the ability to prioritize tasks and responsibilities in a busy environment
- Excellent interpersonal, phone, and email communication skills
- Professional, positive, and team-oriented attitude
- Comfort using Microsoft Word, Excel, Outlook and Teams as well as learning new software systems
- Experience with Jane App or any booking software managing several clinician or Doctors’ schedules.
- Ability to take initiative and complete tasks independently
- Reliable, detail-oriented, and committed to high-quality client service




- Experience in Retail or Social Media in addition to this role is a plus*

Schedule

- Monday to Friday – Start and end times to be determined and discussed. Will be within 8am – 6pm
- Start date: Training mid-June with full start June 29th

What We Offer

- Competitive hourly wage based on experience and qualifications
- Complimentary gym membership
- Potential for extended healthcare benefits
- Employee pricing for fitness and clinic services
- A collaborative, interdisciplinary team environment
- The chance to be part of a company focused on helping people improve their lives

Why Join Totum?
At Totum, we believe health, fitness, and wellness should be accessible and welcoming to everyone. We are proud to foster an inclusive environment that values diversity, respects individuality, and supports both our team members and our clients. If you are people-focused, proactive, professional, and passionate about creating a standout client experience, we would love to hear from you.

Job Type: Full-time

Pay: $23.00-$25.00 per hour

Flexible language requirement:

- French not required

Application question(s):

- Do you have the ability to handle high level multitasking?
- Do you have greater than one year of experience with clinic booking software?

Education:

- AEC / DEP or Skilled Trade Certificate (required)

Experience:

- Administrative: 2 years (required)
- Medical office: 2 years (required)

Language:

- English (required)

Location:

- Toronto, ON (required)

Work Location: In person

📌 Medical Receptionist/Administrator (Toronto)
🏢 Totum Life Science
📍 Toronto