Kodiak Tree Services is a growing, professional tree care company serving residential and commercial customers across Ontario. We pride ourselves on providing exceptional customer service, transparent communication, and high-quality workmanship. We're looking for a friendly, organized, and detail-oriented individual to join our team in our Ancaster, Ontario office.

About the Role

As the first point of contact for our customers, you'll play a key role in creating a positive experience from the very first phone call. Your primary responsibility will be answering incoming calls, gathering accurate information about customers' tree service needs, and coordinating appointments for our estimator. If you're someone who enjoys helping people, stays organized under pressure, and has excellent communication skills, we'd love to hear from you.

Responsibilities

- Answer incoming customer phone calls in a professional and friendly manner.
- Gather accurate information about customers and their tree service requirements.
- Enter customer information into our scheduling and management software.
- Schedule appointments for our estimator to visit customer properties.
- Order utility locates as required.
- Review and process paperwork to ensure files are complete and accurate.
- Assist with general office administration and other duties as assigned.
- Help maintain an organized and efficient office workplace.





What We're Looking For

- Excellent verbal and written communication skills.
- Strong attention to detail and accuracy.
- Friendly, professional, and customer-focused attitude.
- Strong organizational and time management skills.
- Comfortable using computers and learning new software.
- Ability to multitask and prioritize in a fast-paced office.
- Previous customer service or administrative experience is an asset but not required.

Position Details

- Location: Ancaster, Ontario
- Hours: Monday to Friday, 8:30 a.m. – 5:00 p.m.
- Full-time, permanent position

What We Offer

- Competitive compensation based on experience.
- RRSP matching program.
- Health benefits after successfully completing the probationary period.
- Stable, full-time weekday schedule with evenings and weekends off.
- Supportive team environment with opportunities to grow within the company.

If you're looking for a rewarding role where your organizational skills and customer service abilities make a real difference every day, we'd love to hear from you.

Apply today by submitting your resume.

Pay: $37,181.24-$66,014.50 per year

Benefits:

- Casual dress
- Company events
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care

Work Location: In person

📌 Customer Service & Administrative Coordinator (Ancaster)
🏢 Kodiak Tree Services
📍 Ancaster