Job Overview
We are seeking a friendly, professional, and reliable Front Desk Agent to join our hotel team. As the first point of contact for our guests, you will play a key role in creating a welcoming and positive experience from check-in to check-out. This role is ideal for someone who thrives in a fast-paced environment and enjoys delivering excellent customer service.

Responsibilities

- Greet guests warmly and provide efficient check-in and check-out services
- Handle reservations, cancellations, and room assignments accurately
- Respond to guest inquiries, requests, and concerns in a timely and professional manner
- Manage phone calls and emails, directing inquiries appropriately
- Process payments and maintain accurate records using hotel systems
- Coordinate with housekeeping and maintenance to ensure guest satisfaction
- Maintain a clean, organized, and professional front desk area
- Provide local recommendations and general information to guests

Qualifications

- Previous customer service or hospitality experience preferred
- Solid communication and interpersonal skills




- Ability to multitask and remain organized in a fast-paced environment
- Comfortable using computer systems and booking software
- Professional appearance and positive attitude
- Flexible availability, including evenings, weekends, and holidays

This will be a Full time position

Pay: From $31,200.00 per year

Benefits:

- Dental care
- Discounted or free food
- Extended health care
- Flexible schedule
- On-site gym
- On-site parking
- Paid time off
- Relocation assistance
- Wellness program

Ability to commute/relocate:

- Calgary, AB T1Y 7E3: reliably commute or be willing to relocate with an employer-provided relocation package (preferred)

Application question(s):

- basic computer competency

Experience:

- Customer service: 3 years (preferred)
- Front desk: 1 year (required)

Language:

- a second language (required)
- English (required)

Licence/Certification:

- First Aid Certification (preferred)
- Driving Licence (required)

Location:

- Calgary, AB T1Y 7E3 (preferred)

Work Location: In person

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