Company Overview

Newell Housing Foundation is a dedicated housing management organization that oversees seniors housing, low-income housing, rental assistance programs, and seniors lodges. We are committed to creating secure, supportive, and accessible communities for our residents.

Job Overview

We are seeking a passionate and energetic Tenant and Community Support Worker to join our team. In this vital role, you will foster positive relationships with tenants and older adults in the community (55+), provide essential support services, and promote a welcoming community environment. This paid position offers an exciting opportunity to make a meaningful difference in people's lives through compassionate case management and community engagement.

Duties

- · Providing a variety of supports including assisting with housing needs, assisting with housing stability, assistance with room cleanliness, laundry, personal hygiene, accessing financial aid, work with families, skills teaching, crisis intervention/prevention, advocacy, referrals to other services, engagement in programs etc.

· Develop promotional materials to introduce the role, scope and referral process

· Liaison with mental health and health care providers, physicians, community workers, landlords and family members on behalf of clients

· Set up and facilitation of programs (daily, weekly, monthly, special)

· Hosting and coordinating volunteers and partner organizations for programs

· Assessment of clients and their service needs

· Developing respectful and trusting relationships with clients

· Developing service plans and goals in partnership with clients

· Developing and implementing strategies in partnership with clients

· Work collaboratively in a team and with partner agencies- linking clients to social supports, long-term support, primary health care, addiction services, etc.





· Providing a safe space for guidance and support for clients, including engaging them in participating in programs and accessing resources available to them

· Keeping up to date and accurate records regarding resident and program data, progress, success, feedback and potential development

· Assisting the Chief Administrative Officer with organizing and coordinating, workshops and special events

Qualifications

- · Experience in social services or related fields preferred

· Experience in community mental health, forensic mental health and crisis intervention

· Experience working with older adults preferred

· Experience in direct services delivery to adults in poverty with mental illness and concurrent disorders and addictions

· Able to effectively identify and solve problems and follow through on initiatives.

· Excellent interpersonal skills

· Good written, reading and verbal communication skills.

· Good assessment skills

· Knowledge of landlord and tenant act, health care and community resources

· Agreement with Newell Housing Foundation’s Vision Statement, Mission Statement, and values.

· Able to maintain confidentiality, ethically, regarding sensitive matters regarding the organization and its clientele.

· Valid Class 5 driver’s license

· Proficient use of Microsoft Office and OneDrive.

· Ability to work independently; self-motivated and disciplined.

· Ability to work with a team

· Willing to complete relevant courses and workshops (provided by NHF or our partners) as assigned by the CAO.

Identify and create external and interdepartmental networks to support service delivery and achieve organizational objectives

Join us in creating vibrant communities where every resident feels valued, supported, and empowered!

Pay: $22.00-$25.00 per hour

Benefits:

- Casual dress
- Discounted or free food
- Employee assistance program
- Flexible schedule
- On-site parking
- Paid time off
- RRSP match

Work Location: In person

📌 Tenant and Community Support Worker (Canada)
🏢 Newell Housing Foundation
📍 Canada