About the Company

For over 40 years we’ve helped businesses strengthen their brands through print, promotional products and custom online stores. We’re a small but mighty team that values creativity, collaboration and exceptional customer service.

About the Role

As our E-Commerce Coordinator & Customer Success Specialist, you’ll be responsible for the day-to-day management of client online stores and project management ensuring a seamless experience for both our customers, end users and sales.

Key Responsibilities

E-Commerce Store Management

You’ll take ownership of maintaining and supporting a portfolio of customer online stores by:

- Building and launching branded e-commerce stores using our established platform

- Adding and maintaining products, pricing, categories, images and inventory

- Performing basic HTML/CSS updates using Bootstrap to support store layouts and functionality

- Making minor graphic or content edits to support product listings and store pages

- Monitoring stores to ensure content is accurate, current, and functioning properly

Customer Support

You’ll serve as the primary support for the online stores you manage by:

- Assisting customers and end users with store navigation, account questions, and order inquiries

- Troubleshooting store related issues and coordinating resolutions

- Delivering timely, professional and friendly customer service that reflects our commitment to quality

Store Order & Project Coordination

You’ll manage the operational workflow for orders place through your assigned online stores and from internal sales reps by:





- Coordinating promotional product and print orders generated through customer e-stores and sales team

- Creating purchase orders and communicating with suppliers

- Managing artwork proofs and customer approvals

- Monitoring production schedules and following up to ensure timelines are met

- Coordinating with shipping department personnel for store orders and drop ship orders

- End-to-end project management

- Supporting assigned Account Managers by providing project updates and ensuring store-related and drop ship orders move smoothly from order placement through delivery

What We’re Looking For

The ideal candidate combines technical aptitude with strong organizational and customer service skills.

What You Will Bring:

- 3+ years of Experience managing e-commerce platforms or online stores

- Working knowledge of Bootstrap, HTML, and CSS

- Basic graphic editing skills using Adobe Illustrator, Photoshop, Canva or similar software

- Strong attention to detail and excellent organizational skills

- The ability to manage multiple projects and deadlines effectively

- Excellent written and verbal communication skills





- A collaborative mindset and a commitment to delivering exceptional customer experiences

Experience in print & promotional products, apparel or banded merchandise industry is an asset but not required.

Why You’ll Love Working Here

We’re a small company with a big commitment to our people. We work hard, support each other, celebrate wins and believe work should actually be enjoyable.

Here’s what you can expect:

- Hybrid work flexibility (3 days in office/ 2 days remote)

- A collaborative, supportive team where everyone’s ideas matter

- Variety in your work

- Opportunities to learn new skills and grow

- A casual, positive workplace culture

- The chance to make a real impact

Additional pay:

- Bonus Pay

Schedule:

- Monday to Friday

Education:

- Certificate or diploma in web development or related field (Preferred)

If you enjoy working with great people, solving challenges, learning new things and helping customers succeed, you’ll fit right in! Apply today.

Pay: $58,000.00-$60,000.00 per year

Perks:

- Casual dress
- Company events
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care
- Work from home

Application question(s):

- describe your e-commerce work experience, include technical skills and if you have had previous experience with end-to-end project management

Experience:

- Front-End Web Development: 3 years (preferred)

Language:

- English (required)
- French (preferred)

Work Location: Hybrid remote in Mississauga, ON

📌 E-Commerce Coordinator & Customer Success Specialist (Canada)
🏢 Recognized
📍 Canada