Job Description

Client Experience Consultant

Canvas + Loft — Calgary, AB

Help People Create a Home They Love — And Build a Career While You Do It.

$70,000 – $120,000+ earning potential | Full-Time | Paid Training | Benefits

Are you someone who genuinely enjoys meeting people, understanding what they need, and helping them make great decisions?

Do you believe the best sales experience isn't about convincing someone to buy — it's about listening, educating, and helping them find the right solution?

If so, we may have the right opportunity for you.

Canvas + Loft is growing, and we're looking for a Client Experience Consultant to join our team.

This isn't a traditional “salesperson” role.

Our consultants don't use high-pressure tactics or push customers toward products they don't need. Instead, we believe in educative, consultative selling — understanding the customer, providing knowledge, presenting the right options, and helping them feel confident about their decision.

At the same time, this is a performance-driven role. When you create exceptional experiences, build trust, and help customers find the right products, your earning potential reflects your success.

About Canvas + Loft

Canvas + Loft is a rapidly growing furniture retailer in Calgary focused on creating a better way to shop for furniture.

Furniture is a significant purchase, and we believe customers deserve more than someone simply showing them a product and asking, “So, are you buying it today?”

Our philosophy is simple:

Listen. Educate. Recommend. Earn Trust.

We want our customers to leave feeling that they made the right decision for their home, not that they were pressured into making a purchase.

Our Client Experience Consultants are an important part of creating that experience.

What You will Do

As a Client Experience Consultant, you'll be responsible for creating an exceptional experience from the moment a customer walks into our showroom.

You will:

- Welcome customers and create a warm, genuine, and professional experience
- Ask thoughtful questions to understand their needs, lifestyle, preferences, space, and budget
- Listen carefully and identify what the customer is actually looking for




- Educate customers about different furniture options, materials, features, configurations, and benefits
- Help customers compare options and understand the differences between products
- Make thoughtful recommendations based on the customer's needs — not simply what's easiest to sell
- Help customers visualize how products can work in their home
- Build trust and develop genuine relationships with customers
- Guide customers through the decision-making process
- Follow up with customers when appropriate and continue building the relationship
- Stay knowledgeable about our products, promotions, systems, and customer experience standards
- Work collaboratively with your team to create a positive and energetic showroom environment
- Achieve individual and team performance goals through exceptional customer experiences

The goal isn't to “sell” someone something.

The goal is to help the customer make the right decision — and earn the opportunity to serve them.

Experience is helpful. Personality and attitude are more important.

You do not need furniture experience.

You do not need previous sales experience.

We provide the training, product knowledge, systems, and coaching.

What we're looking for is someone who is:

- Naturally personable and comfortable meeting new people
- A strong communicator who knows how to listen
- Curious and genuinely interested in understanding people
- Confident without being pushy
- Comfortable educating and presenting information
- A strong problem solver
- Positive, energetic, and professional
- Coachable and open to feedback
- Motivated by personal growth and performance
- Organized and able to manage multiple customers and priorities
- Comfortable using computers and learning new systems
- Reliable and committed to providing an exceptional customer experience

Most importantly, you should enjoy helping people.





You might be a great fit if you:

- Love talking to people and making them feel comfortable
- Naturally ask questions before giving advice
- Enjoy helping friends or family make decisions
- Like learning about products and explaining things to others
- Want to build strong communication and business skills
- Are motivated by earning potential but don't believe in aggressive selling
- Take pride in providing great service
- Enjoy working toward goals and measuring your performance
- Want to be part of a growing company rather than simply working another retail job
- Are ambitious and want opportunities to grow into greater responsibility

Compensation & Benefits $48,000 annual fixed package + commissions ($70,000 – $120,000+ Annual Earning Potential)

This is a performance-based opportunity with significant earning potential for consultants who consistently deliver great customer experiences and strong results.

Our compensation package includes:

- Competitive commission structure
- Performance bonuses and incentives
- Dental benefits
- Vision benefits
- Paid time off
- Employee store discount
- On-site parking
- Ongoing training and coaching
- Career growth and advancement opportunities

Your success is directly connected to your performance, development, and ability to create exceptional customer experiences.

Schedule

- Full time
- In-person position
- Weekend availability required
- Evening availability required

Location

Canvas + Loft
9631 Macleod Trail SW
Calgary, AB

We are Hiring Now!!

If you're personable, ambitious, curious, coachable, and excited about helping people make better decisions for their homes, we'd love to meet you.

Tell us briefly about yourself, your experience working with people, and why you think you'd be a great fit for the Canvas + Loft team.

We are actively interviewing and looking to fill this position quickly.

Job Type: Full-time

Pay: $70,000.00-$120,000.00 per year

Benefits:

- Dental care
- On-site parking
- Paid time off
- Vision care

Ability to commute/relocate:

- Calgary, AB T2J 0P6: reliably commute or plan to relocate before starting work (required)

Work Location: In person

📌 Customer Experience Specialist (Calgary)
🏢 Canvas + Loft
📍 Calgary