Job Title: Technical Sales Associate
Department:
Customer Service
Employment Type: Full-time
Location: 722 Rosebank Road, Pickering, ON, L1W 4B2
Company Overview
BTNX Inc. (BTNX) is a leading biotechnology company specializing in rapid, point-of-care diagnostics. As a pioneer in the field, we are dedicated to innovation, research, and the development of advanced in-vitro diagnostic (IVD) tests. Our operations extend across laboratories, clinics, hospitals, and physician offices, with our core business presence in Canada & USA as well as a global presence spanning 70+ of countries. Headquartered in Pickering, ON, BTNX offers an exciting opportunity for a motivated individual to join our team.
As we continue to expand our product portfolio and global reach, we are seeking a technically minded and entrepreneurial professional to join our growing commercial operations team.
Job Overview
This role bridges technical product knowledge and client engagement, offering an excellent entry point into the business side of biotechnology. As a Technical Sales Associate, you will gain in-depth understanding of our diagnostic technologies, including assay sensitivity, specificity, and cross-reactivity, and use that knowledge to support, educate, and retain key customers.
You will collaborate closely with Sales, Product Development, and Quality Assurance teams to provide informed, science-based solutions to client needs, while also contributing to the continuous improvement of BTNX’s products and customer experience.
Responsibilities
- Serve as a primary liaison between customers and internal teams, combining technical expertise with service excellence.
- Process customer orders received via phone and email, ensuring accuracy and timely fulfillment.
- Manage customer accounts, engaging clients to resolve issues, strengthen relationships, and recover delayed accounts.
- Communicate scientific and technical details clearly and confidently, including assay performance, cross-reactivity data,
detection limits, and storage/handling parameters.
- Assist with receiving and processing customer complaints according to standard operating procedures for medical devices
- Support the Sales and QA teams in addressing customer inquiries, product feedback, and post-market data requests.
- Work closely with Operations, Regulatory Affairs, Quality, and Logistics to ensure seamless customer support.
- Document all communications and maintain accurate CRM records.
- Provide regular updates to senior management on customer insights, sales trends, and product feedback.
- Contribute to ad hoc business development projects, product education initiatives, and marketing efforts as assigned.
- Track and coordinate customer returns and maintain return records.
Qualifications
- REQUIRED: Bachelor's degree in biology, Biomedical Engineering, Biology, Biochemistry, Biomedical Sciences, Life Sciences or related field
- PREFERRED: 0-2 years’ experience in customer service
- Excellent oral and written communication skills.
- Flexible, with the ability to adapt easily to change, think logically, and effectively solve problems communicate clearly, effectively, and professionally, and follow process documentation closely.
- Solid analytical skills, with the ability to interpret business needs into actionable items.
- Very strong initiative with a drive to proactively take on tasks and find solutions.
- Excellent creativity & resourcefulness
- Highly organized and capable of efficiently multi-tasking.
- Detail and results oriented.
- Able to work independently and as a team to complete tasks within deadlines.
- Advanced proficiency in MS Outlook.
Compensation
Pay commensurate to experience, anticipated range $40,000-50,000CAD.
Application
To apply, submit your resume and a cover letter explaining your interest and qualifications for the role to
[email protected]. For questions about the application process, please contact
[email protected]. We look forward to learning more about how you can contribute to our team.
📌 Technical Sales Associate (Canada)
🏢 BTNX
📍 Canada