What You’ll Do:

Business is growing — and it’s an exciting time to join our team! We are looking for a Counter Sales Associate who thrives in a dynamic, customer-focused environment.

If you excel at delivering exceptional customer service, supporting sales across in-person, phone, and email channels, and enjoy a mix of customer interaction and hands-on warehouse activity, we’d love to meet you.

Why You'll Love Working With Us:

- Full time, permanent role with a well-established, successful, stable, and secure organization
- Family-oriented culture with a positive, supportive team environment
- No evenings or weekends - enjoy Monday – Friday day shifts (7am-4:30pm) so you can be present for important moments with family and friends
- Comprehensive benefits package including health, dental, life, LTD, travel accident, critical illness, pension plan with company matching, and PROFIT SHARING
- Career growth opportunities, continuous learning, and professional development

Duties and Responsibilities:

- Assist customers who purchase material at our sales counters
- Research products for customers and provide recommendations on our assortment of products
- Drive sales growth through ownership of counter merchandising and product promotion
- Enter, pick, and pack orders generated at the sales counter
- Answer telephone calls and emails from customers & contractors
- Maintain and clean the counter and warehouse areas including any merchandising displays
- Inform the Buyer when stock levels are low
- Follow up on backorders with vendors and provide customers with accurate delivery dates
- Process returns and warranty claims to customers, both on account and cash sales,



including paperwork in compliance with all procedures
- Navigate and find a solution for customer concerns and complaints
- Perform other tasks as requested by the Manager

Qualifications:

- Previous experience and knowledge of HVAC is required
- Grade 12 diploma or equivalent; College and/or University degree an asset
- A minimum of 2 years of experience with customer service or counter sales
- Excellent relationship building skills with customers, vendors, and teammates
- Ability to learn and operate the applicable software system used to process orders
- Can quickly shift focus and pivot to different tasks as required for the client, team, and business needs
- Experience working in a fast-paced and very busy environment
- Strong attention to detail and accuracy level
- Possess a strong work ethic and a high standard of integrity
- Ability to work well independently and in a team setting
- Ability to use the Internet as a resource to problem-solve and find alternative solutions for customers

Preferred Skills (not required):

- Bilingual in French & English
- Experience using an ERP System, Word, Excel, and Outlook
- Previous work with a wholesaler

We appreciate the interest of all applicants; however, only those selected for an interview will be contacted.

Job Types: Full-time, Permanent

Pay: $50,000.00-$55,000.00 per year

Perks:

- Dental care
- On-site parking
- Paid time off
- Store discount
- Vision care
- Wellness program

Experience:

- Customer service: 2 years (required)
- HVAC: 1 year (required)
- Sales: 1 year (preferred)

Licence/Certification:

- Driving Licence (required)

Work Location: In person

📌 HVAC Counter Sales Associate (Canada)
🏢 Conduxit
📍 Canada