COMPANY OVERVIEW

Welcome! Banff Park Lodge Collection operates 3 hotel properties - Banff Park Lodge, Bow View Lodge, and Peaks Hotel & Suites. We also operate 2 restaurants - La Terrazza and Crave. Staff and guests enjoy our ideal location, close to lively downtown Banff on one side and the peaceful Bow River pathway on the other.

INCLUSION COMMITMENT

We are proudly committed to creating an inclusive, safe, and equal work setting for all. We find strength in having a diverse team and want our people to succeed and thrive inside and outside of work. We do not tolerate any form of discrimination, including in recruitment, based on race, colour, religion, gender and sexuality, nationality, age, disability, Aboriginal/Native American status, or other.

If you need support of any kind — such as communication support, accessibility accommodations, or other assistance — we’re happy to consider all requests. Please email [email protected] with the subject “APPLICANT ASSISTANCE REQUEST”.

We thank all candidates for their application.

THE ROLE

Thank you for your interest in joining our team as Bell Desk Attendant.

Employee benefits (subject to change):

- Shared room in staff accommodation ranging from $8.00 - $16.50 per day (based on availability),
- Staff rates and friends and family rates at our hotels and restaurants,
- Frequently held staff events and involvement opportunities,
- Staff Cafeteria, serving discounted hot meals for lunch and dinner daily,
- Health advantages available for full-time staff after 6 months of employment, including life insurance, dental, medical and drug coverage,
- Uniforms supplied (excluding footwear) and free dry cleaning for work attire available,
- Employee Assistant Program, providing free professional counselling sessions,
- Free Canoe Rentals at Banff Canoe Club in the summer,
- Ski pass discounts and subsidy program available in the winter,
- Use of hotel pool and gym facility (restrictions apply),
- Employee Referral Program,
- And more!

Duties include (but are not limited to):





- Assist with Front Desk duties such as check-in, check-outs, making guest keys, etc.
- Ensure driveway and entrance are clean and clear of garbage, dirt, snow and ice
- Greet guests upon arrival and open doors
- Control in-coming and out-going traffic
- Correctly identify stored bags
- Take and retrieve luggage and luggage carts as requested and required
- Deliver packages to guest rooms or respective departments
- Being knowledgeable of the Hotel, all its outlets, its layout and services
- Being knowledgeable of Banff National Park, activities and dining options
- Provide a high standard of customer service

Ideal Candidate / Job Requirements:

- Must have flexible schedule and availability to work mornings, afternoons, evenings, weekends, and holidays,
- Occasionally required to work overnight shifts as needed,
- Must be legally eligible to work in Canada,
- Previous hotel experience at the front desk, bell desk, concierge, reservations or related experience is preferred,
- Is capable of standing and walking for prolonged periods of time,
- Frequent lifting and/or carrying up to 50lbs,
- Is a capable multi-tasker with keen attention to detail,
- Must be professional and friendly in person and over the telephone,
- Has excellent English comprehension and communication skills; a second language is an asset as we welcome many international guests

Job Types: Full-time, Permanent

Pay: $17.75-$19.50 per hour

Benefits:

- Company events
- Dental care
- Disability insurance
- Discounted or free food
- Extended health care
- Life insurance
- On-site parking
- Vision care

Application question(s):

- When is your available start date?
- How long do you plan to be in Banff?
- Please state your pronoun (optional).
- Do you require staff housing?
- Do you require assistance during the application process - such as communication support, accessibility accommodations, or other assistance? If so, please send an email to [email protected] to request assistance OR indicate Not Applicable (N/A).

Experience:

- Bell Desk: 1 year (preferred)

Work Location: In person

📌 Bell Desk Attendant (Canada)
🏢 Banff Park Lodge
📍 Canada