Do you have a powerful desire to make a difference in your community and the lives of others? Do you enjoy a fast-paced, dynamic environment?

Bonnyville Regional Fire Authority (BRFA) is seeking a Full-Time, Permanent Emergency Communication Officer. We offer a supportive, respectful, and enjoyable workplace that drives personal and qualified growth.

Core Duties and Responsibilities:

1. Emergency Call Handling

- Receive, evaluate, and prioritize emergency and non-emergency calls for service.
- Obtain critical information from callers to determine the nature, location, and urgency of the incident.
- Provide pre-arrival instructions as required, including safety advice in line with protocols.

2. Dispatching Emergency Services

- Dispatch appropriate fire, community peace officers and other emergency units using radio, computer-aided dispatch (CAD), and other technologies.
- Coordinate and monitor response units, updating responding personnel with relevant, real-time information.
- Maintain contact with field units to ensure responder safety and support operational effectiveness.

3. Information and Data Management

- Accurately document all communications and actions taken in the CAD system and associated records.
- Access, input, and retrieve data from multiple databases, including RMS (Records Management System), GIS, and other public safety information systems.
- Maintain situational awareness across multiple jurisdictions and update incident status as needed.

4. Public Safety Support

- Liaise with emergency service agencies,



utilities, transportation, hospitals, and other stakeholders during incidents.

Core Skills:

- Clear verbal and professional written communication; ability to actively listen to distressed callers.
- Critical thinking to assess situations and prioritize urgent resources under evolving conditions.
- Ability to efficiently operate software, multiline phone systems, emergency radios, and GIS/mapping tools.
- Ability to remain calm, compassionate, and controlled during intense situations.
- Strong attention to detail while managing simultaneous conversations, data entry, and workflows.
- Team player who adapts quickly to changing protocols, technology, and operational demands.
- Ability to follow operational dispatch algorithms and strict privacy regulations.

Requirements:

- Grade 12 diploma or equivalent.
- Ability to provide Criminal Record Check.

Hours of Work:

- 12-hour, mix of day and night shifts
- 06:30 - 18:30 day / 18:30 - 06:30 night shifts

Wage:

- Range from $29.27 to $38.47/ hour based on experience.

Interested applicants are invited to submit their résumé and cover letter to: [email protected]. *Please note that only those selected for an interview will be contacted.

Pay: $29.27-$38.47 per hour

Benefits:

- Company pension
- Extended health care
- Paid time off
- Wellness program

Application question(s):

- Able to work a mix of days and nights- 12 hour shifts?

Location:

- Bonnyville, AB (required)

Work Location: In person

📌 911- Emergency Communication Officer (Canada)
🏢 Bonnyville Regional Fire Authority
📍 Canada