Job description:
We are seeking for Bilingual (English/French) Collections Representative. Great opportunity to work with a renowned automotive company! Long-term growth opportunities available.
This will be an ongoing assignment through Kelly Services.
Shift and Pay Details:
- Location: Headquarters of Nissan Canada Inc., Mississauga (close to Highway 401 & 427; accessible by Public Transportation).
- Hybrid: Work on-site Monday to Thursday while working from home on Fridays.
- Schedule: Monday to Friday, 40 hours per week, rotation shift (4 to 5 weeks 9am-5:30pm and 1 week 11:30am-8pm).
- Compensation: $25.00/hr. (bilingual English & French) + 4% Vacation Pay + Eligible Statutory Holiday Pay + Vehicle Purchase Plan + Kelly Services Benefits available.
Responsibilities:
- Collection of outstanding customer payments.
- Responding to customer and dealer inquiries via a toll-free number with verbal and written correspondence.
- Contacting customers to follow up with insurance proof to update records on customers’ files.
Ingredients for Success:
- Bilingual Proficiency: Excellent communication skills in both French and English, verbal and written.
- Education: Minimum high school diploma.
- Experience: Working in Collections or Accounts Receivables.
- Technical Skills: Proficiency in Word/Excel/Outlook and adaptability to new computer systems.
- Skills: Multi-tasking, analytical abilities, and attention to detail and accuracy.
Why You Should Apply:
- Vehicle Purchase Plan Available
- Comprehensive Benefits Package
- Warm and Friendly Environment
- Invest in Your Growth: Free training opportunities via our employee website myKelly.ca.
- Prompt Weekly Pay: Direct deposit.
What’s a Typical Day as a Collections Representative?
- Collection calls and/or correspondence on past-due accounts greater than 5 days.
Make arrangements to bring delinquent accounts current.
- Provide customer service regarding collection issues, process and review account adjustments, and resolve client discrepancies.
- Accountable for reducing delinquency in the assigned region and queue. Must communicate and follow up effectively with customers, dealers, and team on a daily basis.
- Identify accounts that require additional research or skip tracing. Take necessary action to ensure timely contact with the account.
- Answer incoming calls from customers and dealers regarding inquiries.
- Follow training and quality models to ensure proper collection methods are used and quality customer service is provided during all calls.
- Perform other assigned tasks and duties necessary to support the Collections department.
Helping you discover what’s next in your career is what we’re all about, so let’s get to work.
Important Information:
These positions are recruited for by a remote Kelly office, NOT your local Kelly branch. Please apply directly with your resume to the posting.
About Us:
Kelly Services believes in relationships, not transactions. That's why we’re committed to successfully matching job seekers with the best employers across Canada and around the world. Whether your specialty is science, IT, finance, engineering, marketing, manufacturing, contact center or business administration, and you’re interested in entry-level or management positions on a temporary or permanent basis, we’ll work with you to understand your likes, dislikes, goals, and ambitions, and present you with opportunities that meet your needs.
Job Type: Full-time
Job Type: Full-time
Pay: $25.00 per hour
Experience:
- collection: 1 year (required)
- Accounts receivable: 2 years (required)
Language:
- French (required)
- English (required)
Work Location: Hybrid remote in Mississauga, ON L4W 4Z5
📌 Bilingual Collection Representative (Canada)
🏢 Kelly
📍 Canada