We are seeking a highly motivated and experienced individual to join our team as a Service Advisor.

Our Service Advisors are one of the first points of contact with customers who bring their vehicles in for service. Whether you're a seasoned automotive professional or new to the industry, we welcome individuals who are passionate about helping others and delivering outstanding service.

Duties:

· Assist customers with requests for repair.

· Obtain customer and vehicle data.

· Examine every customer’s service history before completing repair order.

· Communicate with service customers to confirm nature of mechanical problem(s).

· Provide estimates for labor and parts. Contact the customer by telephone for work order approval if unauthorized at time of initial meeting.

· Follow-up on work in progress of each repair order during the day.





· Advise customers on status of vehicle to communicate high customer care standards.

· Explain the details of the work order to reassure customers of work completed.

· Notify customers immediately if additional work is required.

· Complete closing of work order; sign off on finished work and inform customer that vehicle is ready for pick up.

Qualifications:

· 2-5 years’ related experience in an automotive service environment.

· Knowledge of related in-house dealership computer systems, an asset.

· Basic mechanical and warranty knowledge.

Job Type: Full time

Pay: $45,000.00-$50,000.00 per year

Benefits:

- Dental care
- Extended health care
- On-site parking

Work Location: In person

📌 Automotive Service Advisor (Canada)
🏢 Important Business
📍 Canada